Job Information
Datapath Inc System Administrator in Duluth, Georgia
DataPath specializes in designing, manufacturing, and supporting both custom and commercial-off-the-shelf field communications and information technology products. All of our solutions are backed by industry leading management tools, customer care and field support. At DataPath we are passionate about developing easy-to-use top-quality products that help our clients achieve their mission objectives. Summary: DataPath is seeking a System Administrator professional to perform a wide range of activities associated with the day-to-day responsibilities for maintaining and operating a computer system and/or network. System Administrator are responsible for installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other issues. Analyze and resolve complex problems associated with server hardware, applications, and software integration. Configure and manage Windows operating systems and installs/loads operating systems software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. *Responsibilities:*
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization and perform system capacity analysis and planning.
Provide in-depth experience in trouble-shooting IT systems.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
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