Job Information
Presidio Networked Solutions Inc Specialist, Business Operations in Dublin, Ohio
Description SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Business Operations Specialist Job Summary: As a Business Operations Specialist, you will be responsible for providing and maintaining support to the Inside Sales Operations Organization in an effort to provide high levels of customer satisfaction. In this position, you will be responsible for resolving material product/service issues and assisting with status tracking for various projects and customers. Travel Requirements: This position does not require any travel Job Responsibilities: Work closely with Presidio Inside Sales team to provide customer transactional support Resolve billing errors and work with the collections team to address credit and billing issues that would otherwise prevent the processing of a customer transaction Work with the RMA team to quickly process product returns, replacements, and repairs Coordinate with customers to solve logistics issues/challenges to ensure customers receive products in a timely manner Provide fulfillment updates/status reports to customers, account managers, product, (project) managers, and vendor Work with vendors to resolve any vendor-related issues that are brought to Presidio's attention Support escalations beyond the scope of the role to the appropriate parties in Presidio for speedy resolution must close the gap and drive to closure Respond to and route ad hoc customer data requests and issues Provide other ad hoc support to Account Managers, Customers, and Presidio internal parties as needed Support and act as backup for members on the team Serve as the intermediary between the Sales Team and Business Operations Team to provide excellent customer service Participate in sales operations meetings as required Assist with new hire onboarding support Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order Required Skills: Proven experience in the sales quoting Flexible schedule to assist in resolving high-priority issues during peak periods Proficiency in the English language and reading comprehension Advanced knowledge of Microsoft software applications (excel, word, etc) and online sales and quoting tools Knowledge of IT infrastructure/solutions manufacturers in the enterprise space Must have knowledge of the sales cycle process Strong customer service skills Ability to work closely and effectively with members across departments and at all levels of the organization A drive for achievement, attention to detail, adaptability/flexibility, analytical thinking, and dependability. Excellent communication skills. Education and Experience: Bachelor's degree or equivalent experience and/or military experience. 1-3+ years of experience working in a related field
ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cul