Job Information
Quantum Health, Inc. Client Manager, Incentive Management in Dublin, Ohio
Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. The Incentive Management Client Manager (IMCM) is responsible for collaborating with the client/consultant on the incentive management design and implementing programs for their assigned book of business. The implementation process includes development of the scope of work, determining reporting requirements and communication needs. Also responsible for reporting program statistics and data to measure program effectiveness. What you'll do Facilitate the client/consultant relationship related to Incentive Management; assist with program design, incentive and appropriate wellness platform/incentive checklist. Develop the scope of work documents for Incentive Management programs for assigned book of business, including reporting requirements and communications needs. Responsible for the coordination of the key tasks, milestones and deadlines associated with the implementation of the Incentive Management program for assigned book of business. Participate in client report meetings. Collaborate with internal resources to ensure book of business incentive programs are configured, supported and measured. Audit compliance and participation files/data to ensure quality reporting. Analyze program participation data to ensure proper detailed program evaluations and measure of program effectiveness. Address and/or escalate client Incentive Management program issues to ensure timely resolution. Communicate status and resolution of issues to clients/consultants. Communicate client activity with CEG team, as appropriate. All other duties as assigned. What you'll bring Bachelor's degree in wellness-related discipline or equivalent experience Minimum 2 years' of work experience in corporate wellness/incentive design Project/account management experience preferred Strong planning and organizational skills with critical attention to detail and creative problem-solving skills. Ability to effectively work with ambiguity and adapt to changing priorities and deadlines in a fast-paced environment Experience working in cross-functional teams and facilitating resolution of issues to meet external and internal expectations Excellent verbal and written communication skills; Ability to work with team members and customers in a professional, friendly manner Ability to work independently and resolve issues with minimal direction. Protect and take care of our company and member's data every day by committing to work within our company ethics and policies Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. What's in it for you Compensation: Competitive base pay, incentive plans and employee referral bonuses. Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing educatio