Job Information
Medtronic Technical Service Specialist in Dublin Lake Drive, Ireland
Careers that Change Lives
The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. To strengthen this team, we are looking for a Field Service Engineer to support customers in Ireland. Your focus will be providing the highest levels of field service and customer support across a wide range of products to customers in Ireland.
This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors.
A Day in the Life
You will be responsible for:
• Proactively engaging customers within the territory of the southern part of Ireland.
• Repairing and scheduling preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals.
• Achieving service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
• Driving to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers.
• Identifying and address all key decision makers with respect to service & repair including Clinical engineering and EBME department heads, building strong and lasting relationships with both the business and customers is an important aspect of the role.
• Complying with operational guidelines and QA procedures.
Must Haves
• Degree level or equivalent in electronic/ electro-mechanical engineering
• Service experience within the medical equipment or healthcare industry
• Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement
• Customer focused attitude, dedicated to building long term relationships and exceeding expectations
• Commercial astuteness and ability to recognize and lead revenue growth opportunities
• Excellent communication skills
Nice to Haves
• Experience of working in a hospital environment
• Experience of training others, including operational training of devices
• Experience in using maintenance tracking software for documentation purposes
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary .
Our commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
#LI-Remote
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.