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Amazon Systems Development Engineer, AWS Incident Response (AIR) in Dublin, Ireland

Description

AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling.

As a System Development Engineer on the team you will build tooling to manage and automate the response to issues within AWS and Amazon infrastructure. You will also spend a portion of your time directing the resolution of high visibility incidents by leading conference calls and virtual teams. Using data learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will participate on project teams to expand use of our tooling to additional areas across Amazon. If you're looking for a supportive team with great growth potential and an opportunity to make a huge impact, this is the team to join.

Key job responsibilities

  • Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays

  • Design, build, and enhance incident response and management tools

  • Contribute to projects and teams across the globe to drive operational improvements

  • Identify and troubleshoot recurring platform issues and own projects to drive improvements

  • Create and review documentation; design new standard operating procedures

A day in the life

A Systems Development Engineer on the AWS Incident Response (AIR) team has full visibility on all AWS services! There are limitless opportunities to learn as you will work with all AWS internal teams and have exposure to AWS products and services.

When oncall, you will manage incidents through conference calls and automation, to support internal AWS teams during the response, diagnosis and mitigation of large scale events.

When not oncall, you will build automation to help AWS experience shorter and fewer customer impacting incidents. You will also improve incident management processes.

About the team

The AWS Incident Response (AIR) team is Amazon’s central defense against large-scale incidents and drives operational excellence across all of Amazon businesses. Our key offering to Amazon is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, current best practices and incident management tooling.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

Basic Qualifications

  • Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

  • Experience in networking, storage systems, operating systems and hands-on systems engineering

  • 3+ years relevant work experience

Preferred Qualifications

  • Ability to effectively operate and communicate efficiently under pressure

  • Experience in automating, deploying, and supporting large-scale infrastructure

  • Experience in a large-scale online technical operations environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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