Job Information
Amazon Principal Technical Program Manager, Network Observability in Dublin, Ireland
Description
AWS operates one of the world’s largest and most highly available networks which continues to grow rapidly in both size and complexity in response to customer demand. Many AWS customers run mission critical workloads that depend on our networks to be always on. Network Availability Engineering (NAE) is responsible for preventing, predicting, detecting and remediating impairments across our network, both physical and logical, before they cause impact to our customers. We own the software systems that consume trillions of telemetry datapoints per day from the millions of network devices, use various big-data techniques including ML/AI to turn the telemetry into actionable notifications when things go bad, and package them into our event management system for automated mitigation and remediation. For the less than 2% of detected issues that we haven’t yet automated, we provide a suite of expert diagnostic tools that enable our human operators to quickly disseminate next steps. Our vision is that any failure in the network is pre-emptively remediated before it can cause customer impact by systems that require no human intervention. We are seeking a Principal TPM to head our motivated program of network availability and performance improvements, with a key focus on delivering architectural improvements that will drive significant speed and cost improvements in telemetry collection and processing. As a Principal TPM, you will own delivery of the program outcomes of improvements to availability. You will dive deep into all the dependent systems including those of our internal partners across multiple organizations throughout AWS and build a plan of coordinated changes. You will use your technical expertise and deep knowledge of public AWS services to help your partners identify and design technical solutions for outsized opportunities, use your extensive experience of influencing to advocate for their prioritization and then own managing their delivery regardless of where those teams are located. You will create scalable mechanisms for high quality reporting of your program progress to senior leadership across AWS in addition to the necessary mechanisms to support and facilitate each partner achieving their goal in terms of improved speed of alarming and cost savings. As a member of the NAE leadership team, you will contribute to organizational strategy, including engineering best-practices, team health, and strategic planning, as well as participate in hiring and developing the best technical program managers, managers, and engineers to accomplish the organisation's goals and mission. The relationships you build with peers will help ensure the group is using the right AWS services and methodologies for the company’s scale, while recognising the unique requirements of networking problem space. If this sounds interesting to you, talk to us!
Key job responsibilities
You are interested in being part of a high-performing, fast moving team with global responsibility for the Network Observability software depended on by all of Amazon’s businesses and customers.
Solving complex problems at scale excites you.
You do not implement specs from analysts and architects – you talk to your customers and design and deliver scalable, cost-effective solutions to their problems. You foster collaboration with partners and help them achieve their goals. You automate and innovate.
You do not push just one technology agenda – you evaluate trade-offs and ensure design choices align with future scale.
You Mentor other TPMs and builders, and participate in performance review discussions.
A day in the life
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
Basic Qualifications
10+ years of technical product or program management experience
Experience working directly with engineering teams
Experience in software development
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience in architectural design or system design independent of an architect
Experience owning/driving roadmap strategy and definition
Bachelor’s degree in Computer Science or equivalent related field, or relevant work experience.
Preferred Qualifications
Experience in hands-on work managing complex technology projects
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).