Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,182,147)

Job Information

Meta High Priority Escalations Manager in Dublin, Ireland

Summary:

The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.The High Priority Escalations Team focuses on strategically investigating, enforcing and coordinating response for the most important issues on Meta’s Family of Apps. The team designs and implements immediate and mid-term mitigation plans to implement Meta policies and leverage deep operational expertise. We operate on a follow the sun, 24/7 model to ensure global coverage for the most urgent, ambiguous, and severe issues manifesting on platform.

Required Skills:

High Priority Escalations Manager Responsibilities:

  1. Provide mentorship, guidance and career development to a team of escalation specialists and risk managers

  2. Lead and enable a high-performing team to deliver on goals as they provide superb 1:1 support, enabling deeper problem solving and more efficient solutions

  3. Work closely with peers across the globe to enhance escalation management and develop sound operational processes

  4. Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

  5. Coordinate with global cross-functional teams including Leadership, Strategic and Global Response, PR/Communications, Content Policy, Product, Sales, Public Policy, Legal, Quality and others to problem solve and develop solutions

  6. Address sensitive content issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial and graphic material

  7. Collaborate closely with partner GRO teams to bring the operating model to life

  8. Advocate for users, partnering with global and cross-functional teams to develop holistic solutions across all surfaces and platforms, on integrity and support issues, and in paid and organic content

  9. Address sensitive content issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial and graphic material

  10. Team provides 24/7 support across the world with offices in North America, Europe and Asia. All ICs are required to do some, periodic weekend on-call shifts and occasional work outside normal business hours, which occasionally requires manager support

Minimum Qualifications:

Minimum Qualifications:

  1. 10+ years of experience working civic/public service or domains such as trust and safety, intelligence and investigations, advertiser and customer support, online operations, escalations, risk management, policy, legal operations or management consulting

  2. 5+ years of people management experience with proven track record of attracting, scaling and developing high performing and highly engaged teams

  3. Strategic thinker with proven track record of transforming operations to provide customer experience through innovation and continuous improvement

  4. Demonstrated experience building relationships and influencing across functional boundaries and/or globally

  5. Demonstrated experience making judgments under deadlines and pressure

Preferred Qualifications:

Preferred Qualifications:

  1. Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal or equivalent

  2. Experience managing remotely

Industry: Internet

DirectEmployers