Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Accenture EAS Support Consultant – LIMS in Dublin, Ireland

ASIS works with “best in breed” Laboratory Informatics software products to provide total solutions for our clients. ASIS is expert in architecting, configuring, deploying, validating and supporting laboratory systems. These systems include LIMS, ELN, SDMS, and CDS, among others. This domain where laboratory science intersects with information technology is our passion, and unlike some other companies providing similar services, it is our singular focus!As an ASIS consultant you will be exposed to the technologies and processes that many leading global companies and government agencies utilize. We offer a generous compensation package consisting of salary, bonuses and benefits.

A subject matter expert in one or more Laboratory Information Management Systems (LIMS) technology products. This role will perform operational and Level 3 support for production applications in a range of client portfolios. Responsibilities involve the daily management of escalated incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems. This person will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise.

Job Duties and Responsibilities:

  • Works with the Team Lead and Level 2 Systems Analysts to deliver a professional, customer focused and high performing support service in line with agreed service scope and service levels (+1).

  • Works with vendors of LIMS solutions to resolve issues, schedule product upgrades, develop bug fixes, and other items as necessary to provide top service to clients

  • Familiar with assigned client environments and the technology used; serves as the main escalation point for any and all technical issues that Level 2 technicians cannot resolve

  • Serves as the owner of Problem Records to ascertain root cause and formulate a mitigation strategy.

  • Provide Level 3 Support on complex LIMS and associated applications, including patches, upgrades, and vendor requirements; support scientific data management devices as required.

  • Supports the effective functioning of all service management activities across the support team. Participates in periodic goal setting sessions with the Team Lead and/or Associate Manager and clients to develop delivery expectations that contribute to client business objectives.

  • Contribute to the planning and implementation of application releases, data changes, and configuration changes

  • Provide technical direction and guidance to Level 2 technicians on LIMS products as maintained for the client

  • Assists the team lead with guiding clients on application/infrastructure scalability

  • Participates in High Severity Incidents for assigned clients; conduct a Root Cause Analysis, as assigned, to ensure the issue does not reoccur or that a reoccurrence will have minimal impact

  • Assist the Team Lead in reporting on appropriate client metrics on key performance and quality indicators; provide input and report on regular team technology scorecards

  • Supports application monitoring, performance tuning and testing (as applicable)

  • Follows and adheres to client procedures and processes with all assigned service delivery areas

  • Adheres to departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

  • Provide advice on emerging trends and issues affecting the client and Service Delivery

  • Participate in regulatory requirements with the client as required

Minimum Qualifications:

  • Experience working with technical support teams as a Level 2 technician

  • Creation of simple SQL queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

  • Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

  • 2+ years’ experience in hands-on LIMS application support, or, 3 years experience in hands on support on other Enterprise Application Systems that can correlate to this role

  • Experience with and understanding of instrument integration

  • Ability to independently apply production upgrades and support the products and technologies

  • Experience in providing services to agreed SLA’s

  • Understanding of available ways to integrate external labs. (recommended approaches)

  • Some experience with working in an ITIL environment

  • Excellent interpersonal and communication skills

Desired Qualifications:

  • 4 year degree in an applicable field

  • Oracle

  • MS SQL Server (2005/2008/2012)

  • Some level of understanding for PL/SQL

  • Some level of understanding for T-SQL

  • Some experience with Citrix and remote operations

  • MS Window Server (2003, 2008, 2012)

  • Understanding of n-Tier application architecture concepts

  • Application programming

  • Technical degree/qualification

  • Experience using ticketing systems such as Service Now, BMC Remedy, or other equal system

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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