Job Information
Citigroup Customer Service Analyst (Hybrid) in Dublin, Ireland
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and customer service.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team / Role Overview
CitiService® main objective is to be the Best-in-Class Service provider by driving a Digital First agenda, delivering a consistent experience and leveraging our global network. CitiService® is
an integrated customer support line for after-sales service dedicated to delivering accurate, timely and professional response in every client interaction.
The Client Service Officer (CSO) is an intermediate-level position and responsible for providing clients with excellent support and experience in coordination with the Client Service team.
The overall objective of this role is to deliver Best-in-Class experience to our clients addressing issues and providing ongoing client service support. The successful candidate for this high impact role requires strong problem solving, proactive and client management skills, as well as an exceptional understanding of the commercial and corporate banking environment.
What you will do
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Train & guide clients on online banking platform and digital tools
Inform clients about problems (system failures, market issues) and provide regular resolution updates. Escalate customer feedback, processing delays and errors appropriately
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, reporting and maintain control environment.
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Partner with key stakeholders to deliver the best experience for our client
What we’ll need from you
Bilingual/Multilingual – Fluent in English as well one or more of the following languages - Spanish, German, Italian & French
Relevant experience - Client Service preferred. Knowledge of Commercial Bank or Corporate Bank business
Self-starter, motivated, eager to learn and operates with a sense of urgency as well as ownership. Proven self-reliance, accountability and ability to manage risk.
Demonstrated client management and organizational skills to prioritize multiple tasks
Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills with strong delivery of results
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. (https://careers.citigroup.com/why-citi/global-benefits.html)
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-MM2
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.