Job Information
Dubai Holding Manager - Concierge - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Manager to join our Concierge team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
To supervise the employees with the concerned area of the Concierge Department ensuring that the correct standards and methods of operation are maintained as stated in the departmental operations manual.
To assist the Head Concierge in the recruitment process and in conjunction with Human Resources and Front of House Manager, all Concierge staff.
To maintain contact with Concierges worldwide via the Golden Keys Society
To directly assist in ensuring the optimum use of the transportation services in terms of transfers, or hire.
To be constantly up to date on the in-house activities and to upsell the hotel at all times.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
To ensure that provide a friendly, courteous and professional service at all times.
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
To assist in conducting yearly appraisals for all staff to review their general performance, discuss existing problems and areas of improvement.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 3 years luxury hospitality experience in a managerial role
Golden Keys (Member of Les Clefs d’Or)
Strong leadership and managerial skills
Excellent communication and interpersonal abilities
Flexibility to work evenings, weekends, and holidays as needed
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.