Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

The Cigna Group IT Customer Support Analyst in Dubai, United Arab Emirates

Join our team as IT Technical Customer Support Analyst !, You will be the first line of technical assistance for end-users, troubleshooting hardware, software & network issues. If you have a solid IT foundation, excellent communication skills, and a passion for solving problems, apply now to kick-start your IT career with us.

Main duties and responsibilities:

  • Provide technical support to onsite and remote users.

  • Manage / monitor IT Service Desk Incidents via call management system.

  • Prioritize and allocate within IT Support teams all requests.

  • Manage User system access for various applications.

  • Complete user password resets on various applications.

  • Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.

  • Ensure all incidents are managed in accordance with targets set out in SLA.

  • Escalate any issues/ outages to IT Service Desk Manager.

  • Work as part of a shift rota.

  • May be required to work as part of an on-call rota.

Required Skills (Essential):

  • Minimum three years of experience within IT support team.

  • Windows 10 support and build experience. ( both OS and PC hardware)

  • Citrix Support experience

  • Active Directory experience

  • SCCM Experience

  • Exchange account maintenance

  • Incident management skills

  • Experience with a call management system

  • Experience with Office 2016 & 365

  • Experience with Networking/Patching/Server Support

Required Skills (Desirable):

  • Microsoft certification

  • O365 Knowledge

  • Managing small projects from start to finish.

  • Windows 10/11 migration experience

  • Avaya/Cisco Telephony skills

  • ITIL foundation certification

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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