Job Information
Hyatt Guest Relations Executive in DUBAI, United Arab Emirates
Description:
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
As a Guest Relations Executive, you will be ensuring the delivery of our brand promise and providing exceptional guest service at all times. Handling guest and internal customer inquiries and complaints with courtesy and efficiency, ensuring we resolve issues satisfactorily. You will also assist to improve productivity and maximize profit while staying true to our brand promise.
You will react to customer feedback on Medallia, Booking.com and TripAdvisor and implement necessary changes promptly. Collaboration is Key, and therefore, you will need to work closely with the Food and Beverage department to ensure promotions and menu items can be offered to guest for upsell alternatives. If you have worked at other Hotels as a Guest Relations Executive or if you find this role exciting, we'd love to hear from you!
Qualifications:
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal communication skills.
Primary Location: AE-DU-Dubai
Organization: Hyatt Place Dubai/Jumeirah
Job Level: Full-time
Job: Guest Services
Req ID: DUB005561
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.