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Dubai Holding DHC_Graduate Programme.Senior Executive - Tenant Relations in Dubai, United Arab Emirates

Established in 2004, Dubai Holding is a global investment company with investments in more than 30 countries and a combined workforce of nearly 40,000 individuals. Our diversified portfolio, valued at over AED 146 billion, spanning 10 sectors.

Unlocking potential, realising aspirations

Leaders of Tomorrow, Dubai Holding Graduate Programme , is crafted to offer a transformative 12-month experience for fresh graduates, providing exposure on real time strategic projects across diverse business units within the Dubai Holding portfolio.

Through mentorship by industry experts, specialised training and real-world projects, participants gain invaluable skills and insights, setting the foundation for a successful and impactful career. You will be an integral part of a collaborative and inclusive team, with the opportunity to get recognised and rewarded for meaningful work, contribute to exciting initiatives, and engage in community service and networking opportunities within the group.

For the Good of Tomorrow

Leaders of Tomorrow, Dubai Holding Graduate Programme has a vacancy for a Senior Executive – Tenant Relations reporting to the Tenant Relations Manager at our business company Dubai Holding Asset Management. The role holder will be responsible for serving as the primary contact for all mall tenants by maintaining strong professional relations in line with company objectives.

If you have would like to be part of a programme which is a career differentiator, providing customised professional development planning, job shadowing, gaining access to formal training, mentorship and wellness programmes, we would like to hear from you.

Key Accountabilities:

Tenant Relationships:

  • Provide the necessary information required for supporting the Tenant & Customer relations manager to prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.

  • Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants.

  • Conduct tenants’ meetings on a regular basis to enhance relationship, operations and customer experience.

  • Draft the tenant letters, rent concession cases, early terminations and any other office memorandums.

  • Ensure the tenant data is collected by the mall management support officer such as tenants’ monthly sales records, footfall, sales performance, compliance documents and permits etc.

  • Ensure all tenants’ lease documentation is updated and in place.

Documentation and Communication:

  • Prepare and present timely tenant correspondence, memos and requests in line with DHAM guidelines.

  • Keep all tenant files / documentation up to date such as organized database of leases, trade licenses, insurances, tenants’ ids, Ejari, & ensure timely renewal of licenses before their expiry.

  • Maintain accurate and up to date records for all tenants, which may be reviewed at any time by DHAM internal/external auditors and/or Government entities such as Dubai Municipality, Civil Defence etc.

Rental Collections and Billing:

  • Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.

Tenant Variations / Alterations:

  • Process all legal / statutory notices concerning Tenant requests, alterations, violations etc. by being aware of statutory requirements from Government entities such as Dubai Municipality, Civil Defence etc.

  • Liaise with other DHAM departments such as DTS, when Tenants make a formal variation request.

  • Conduct regular inspection of tenant premises and record any lease / H&S violations etc.

  • Receive non-technical requests from the tenants and coordinate for the issuance of the Tenant Work Permit (NOC) and ensure closure within the agreed timelines.

Performance Review and Reporting:

  • Conduct data entry and data analysis from Yardi, POS, Footfall, RAFs.

  • Support in preparing retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).

Who we are looking for candidates with the following:

  • Cumulative GPA of 3.0 and above (or equivalent).

  • Maximum 1-year has surpassed since graduation year date.

  • Completion or exemption of UAE National Service (if applicable).

  • Previous internship/training experience is preferred.

  • Ability to communicate effectively and proficiently in English.

  • Involvement in extra-curricular activities or community initiatives during university.

Education / Professional Certifications:

  • Bachelor’s degree in business administration / management or any related field.

Our ideal candidates should embody our values and their attributions:

Dubai Holding Values

Authentically Principled: We take responsibility

Trustworthy | Loyal | Transparent | Reliable

Uncompromised Discipline : We do the right things, right

Diligent |Results oriented | Decisive | Driven

Pioneering Growth: We lead the way

Curious | Commercial | Future-focused | Recognised

Sustainable Futures: We enable each other

Collaborative | Inclusive | Developing | Empowering

  • Curious – Ready to learn continuously.

  • Committed – Driven to succeed and develop.

  • Integrity - Individuals with a strong ethical foundation, honesty, and a sense of responsibility.

  • Global Perspective - Individuals with a diverse and inclusive mindset, cultural awareness, and an openness to collaborating with people from different backgrounds.

  • Excellence - Commitment to achieving high-quality results, attention to detail, and a continuous improvement mindset.

  • Sustainability - Awareness and commitment to environmentally and socially responsible practices, aligning with Dubai Holding's sustainability goals.

  • Inclusivity - Embracing diversity and promoting an inclusive workplace by respecting and valuing the perspectives of all team members.

  • Collaboration - Individuals who communicate effectively, actively contribute to group efforts, and foster positive working relationships.

As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.

This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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