Job Information
Prudential Associate Manager, New Business Annuities (Hybrid/Virtual) - R-117225 in Dresher, Pennsylvania
Associate Manager, New Business Annuities (Hybrid/Virtual) - R-117225
DESCRIPTION/RESPONSIBILITIES: Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy
The current EWA for this position is Hybrid or Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
Annuities Service - New Business Operations Overview
New Business Operations is responsible for new account setup, contract issuance, and managing relationships with Financial Advisors. New account setup encompasses the review of applications to ensure that all transactions are issued accurately, timely, and comply with state and federal regulations. A significant focus in the department is driving the successful issuance of contracts through transfer of assets from other financial institutions. We also focus heavily on building and maintaining meaningful relationships with internal partners and Financial Advisors which is a critical component to successfully issue contracts.
Daily responsibilities for this role include: Oversight of a team of 8-12 New Business Service associates, performance management, de-escalation of calls/cases, and partnering across different areas to identify opportunities to simplify or enhance the customer experience. Ideal candidates should display proficient issue resolution skills, and have a proven track record of customer advocacy.
We are looking for individuals who are self-starters, dependable to their core, who have the leadership ability and initiative to provide a best in class service experience for Prudential Annuities. They are also: * Driven leaders who are passionate about customers and shaping the customer experience * Have proven success in associate development that delivers results to meet and exceed business goals * Promotes a change agent culture and drives their team to deliver innovative enhancements to process and procedures * Strong understanding of Sales and Service process to create competitive positioning * Engaging communicators who enjoy working directly with the customer and a team * Intrigued by technology and operating procedures and help identify opportunities to enhance processes * Able to think on your feet and flexible with creating solutions for a variety of personalities
What you can expect: * Ability to build a career with a great company with exposure to multiple parts of the business * Fast paced, dynamic environment * Become part of the leadership community * Career establishment with an award-winning industry leader
What you'll need: * 5 years of customer service or sales experience * 3-6 years of leadership experience managing teams * Experience in operations, vendor relations and/or financial services required * Excellent written and verbal telephone and communication skills * Ability to think strategically and evaluate process effectiveness * Demonstrated ability to deliver in a fast-paced environment * Work effectively with various sites * Strong interpersonal skills * Substantial problem solving and issue resolution skills * Able to work flexible hours * Ability to work independently and as part of a team
It'd be a plus if you had: * Bachelor's Degree
Prudential embraces all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can: Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.
What we offer you: * Market competitive base salaries, with a yearly bonus potential at every level * Medical, dental, vision, life insurance, disabi ity insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave * Retirement plans: * 401(k) plan with company match (up to 4%) * Company-funded pension plan * Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs * Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations. * Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,400.00 to $124,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES: If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.