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Job Information

Serco Infrastructure Support Engineer (Tier II) in Downsview, Ontario

Position Description

Purpose of the Job:

  • Responsible for troubleshooting all system and network related problems while working jointly with the other SMEs. This position will be working closely with Application team and infrastructure team and with our cloud/hosting providers in supporting mission-critical systems and network environment.

  • Responsible for advance troubleshooting of 600+ tablet endpoints running on windows, using COTS applications, including but not limited to issues with hardware, network, application GPS. Provisioning of the tablets.

  • Responsible for troubleshooting and resolving all application related problems while working jointly with COTS and hosting partners. This position will be also responsible for the configuration, deployment, and overall Operations & Maintenance (O&M) of web-based 3rd party COTS and custom developed (Open Source) applications and the underlying Microsoft SQL database. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment.

Primary Duties and Responsibilities:

  • Troubleshoot system / network issues, and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.

  • Develop, test and deploy necessary fixes and system/network upgrades in collaboration with partners and other IT Support teams.

  • Troubleshoot application/database/system issues, and provide a Root Cause Analysis (RCA) collaborating with partners and/or Open Source communities. Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures (SOPs).

  • Provide off-hour support to avoid any service impact to the customer.

  • Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer.

  • Consult with users to identify current operating procedures and to clarify program objectives.

  • Write manuals for users to describe functionality, installation, and standard operating procedures.

  • Participate in team-based projects, many of which may be matrix managed.

  • Perform other technical duties as assigned.

Qualifications

Qualifications:

  • A Bachelor's degree in Information Technology / Computer Science or related disciplines e.g. Engineering

  • Candidates with 2 to 4 years of experience are preferred.

  • Exceptional skills/talent troubleshooting systems (Windows servers in enterprise environment) and LAN, WAN support and troubleshooting.

  • Relevant IT Certification , CCNA, MSCE

  • Exceptional skills/talent troubleshooting complex web-based application/system issues.

  • Solid understanding of highly available architecture and experience supporting mission-critical services.

  • Ability to work under limited supervision.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Click here to apply now (https://careers-sercocanada.icims.com/jobs/63162/infrastructure-support-engineer-%28tier-ii%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 63162

Recruiting Location : Location CA-ON-Downsview

Category Information Technology

Position Type Full-Time

Security Clearance Criminal Record Check (CPIC); Fingerprint Criminal Record Check

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

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