Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Illinois Employer Customer Service Representative - Downers Grove in Downers Grove, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12277362

Essential Job Functions

Position Responsibilities

Customer Service Representative responsibilities include but are not limited to:

  • Interacting with customers via telephone, email or in person to provide support and information on I-PASS and invoice accounts with limited supervision while meeting timeliness and accuracy standards
  • Processing customer financial applications, processing payments, performing reconciliation activities and investigating issues related to customer accounts
  • Educating customers on the advantages of our I-PASS products to further improve market penetration levels
  • Handling large volumes of mail including, but not limited to, payments, new applications, inventory/transponder requests, account updates, and customer complaints and/or questions.
  • Handling extremely confidential information in accordance with PCI Standards/Compliance
  • Performs other duties as needed
Qualifications

Position Qualifications

Education (Required)

  • High School graduate or GED Equivalent

Skills and Experience (Required)

  • Minimum of three to five years of customer service experience working within a retail, sales, call center or similar customer service environment.
  • Excellent verbal and interpersonal communication skills
  • Previous cash handling skills are required
  • Superior organizational, problem-solving and critical-thinking skills
  • Ability to use a range of technology and tools, including but not limited to Microsoft Office
  • Must be willing to travel to other locations, if needed
  • Must be able to work varying schedules, including but not limited to weekend shifts
  • Candidates must score 75% or higher on a typing test in order to be granted an interview

Skills and Experience (Preferred)

  • Knowledgeable of the Tollway back office system(s):
    • Electronic Toll Collection, specifically SAP ATS

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.

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