Job Information
Bally's (Dover Downs) Manager - FOH Macau Kitchen in Dover, Delaware
This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1314835
Essential Job Functions:
- Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
- Maintain records of personnel performance, dining room labor costs, other expenses to China, glass, flatware, and current departmental time log
- Schedule periodic food service employee meetings to ensure correct execution of restaurant policies.
- Schedule all room personnel in accordance with operating budgets and forecasts
- Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing.
- Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition.
- Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction.
- Ensure food is prepared and served according to the desired portion and quality specifications.
- Advise customers on selection of food and beverage items.
- Ensure adherence to all Board of Health standards.
- Work closely with other departments to ensure seamless delivery of service for our guests.
- Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business.
- Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances.
- Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees.
- Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees.