Job Information
J&J Family of Companies Lead, Quality Management Systems Operations in Dover, Delaware
Lead, Quality Management Systems Operations - 2406215524W
Description
Johnson & Johnson is recruiting for a Lead of Quality Management Systems (QMS) Operations ! This position can be performed remotely anywhere within the United States. Remote work may be considered on a case-by-case basis and if approved by the business.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at _https://www.jnj.com/._
Position Summary:
Enterprise Quality is a comprehensive organization within J&J that focuses on ensuring the highest standards of quality & compliance. It encompasses a Quality Operations division that supports QMS Management and Commercial Quality Shared Services. This organization has a focus on new and innovative technologies and implementing the appropriate quality controls for the determined risk profiles.
As the Lead of QMS Operations, you will have the unique opportunity to oversee the operations of the Johnson & Johnson's Technology Services QMS. This role will have a primarily serve as the business technical lead for 2 document management systems and 1 training system. Operational support may be required for innovative analysis and support of other QMS elements such as CAPA, Document Management, Supplier Management, SDLC/Validation and Product/Non-Product Security. Your role will be critical in ensuring that the QMS is flawless, world-class, and adheres to GxP requirements and ISO regulations while consistently implementing continuous enhancements.
Key Responsibilities
Function as a Business Super User for the Document Management and Learning Management systems. Support other administrators with ongoing support, training and activities for their responsible area.
Responsible for business problem resolution of document management and/or training workflows and enhancements.
Delivers business system maintenance in support of the health and efficiency of the system.
Responsible to support the Document Management and Training process owner as needed.
Develops key quality metrics from the customer experiences. Analyzes results and develops plan for improvement.
Acts as a 'change agent' in preparation for system enhancements to create smooth transition for administrators and users of the systems.
Supports Health authority or agency inspections when required
Provide an environment which encourages the company’s credo and the value of a diverse workforce
Qualifications
Leadership Competencies
Ability to partner with others and create business relationships
Strong cross-boundary collaboration, interdependent partnering, and influence skills
Able to inspire trust and quickly build credibility
Excellent listening skills and incorporates diverse points of view
Strong level of innovative thinking and trend spotting
Professional Competencies
Problem-solving skills to assist in maintaining project progress and on design issues
Strong intellect, big picture thinking ability, complemented by operational and business planning orientation
Sets clear performance standards and drives to results
Works effectively in a virtual team environment
Strong analytical and strategic skills with a bifocal approach - ability to zoom-in/zoom-out for strategic and tactical, high-level, and detailed
Experience and Skills:
Education:
A Bachelor’s or equivalent University degree & OR 6 years relevant experience is required. A focus in Computer Science, Engineering, Information Systems, Business Administration or other related field preferred.
Required:
Experience as a business administrator for training and/or document management
Experience in quality assurance, compliance, and quality systems
Experience in identifying areas of potential compliance risks and implementing strategies to reduce those risks
Experience with Life Science policies, procedures, work instructions, forms and templates.
Experience with different forms of adult learning techniques
Understanding of a Quality Management System
Understanding of Global and Regional GxP Regulations
Preferred:
Experience working with Veeva and/or Documentum software
Experience working with ComplianceWire and/or CSOD software
Experience building on Microsoft Powerapps or similar platforms
Experience with data analytics tools such as Tableau, Qlik, etc
Experience with Six Sigma/Process Excellence tools, training and certification.
Other:
This position can be performed remotely
The anticipated base pay range for this position is $91,000- 147,000 USD$
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location NA-US-New Jersey-Raritan
Other Locations North America
Organization Johnson & Johnson Services Inc. (6090)
Travel Yes, 10 % of the Time
Job Function Quality Systems
Req ID: 2406215524W