Job Information
State of Michigan Services Specialist 9-12 - Centralized Intake Unit - Wayne County in Detroit, Michigan
Services Specialist 9-12 - Centralized Intake Unit - Wayne County
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Services Specialist 9-12 - Centralized Intake Unit - Wayne County
Salary
$49,795.20 - $81,931.20 Annually
Location
Detroit, MI
Job Type
Permanent Full Time
Job Number
SS - Centralized Intake Wayne
Department
Health and Human Services - Central Office
Opening Date
10/04/2023
Closing Date
Continuous
Bargaining Unit
UNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job Description
Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures. Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS).
Position Description (https://MCSC.state.mi.us/AgencyPDFs/ServicesSpecialistComposite2.pdf) (9-P11),Services Specialist 12 Position Description (https://mcsc.state.mi.us/AgencyPDFs/SS12.SeniorWorker.PD.pdf) , &Job Specification (https://www.michigan.gov/documents/Services_Specialist_29422_7.pdf)
Required Education and Experience
Additional Requirements and Information
This position is located at the Cadillac Place, 3040 W Grand Blvd, Detroit, MI 48202. However,for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.
This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit ourMDHHS Diversity, Equity, and Inclusion Plan. (https://www.michigan.gov/documents/mdhhs/MDHHS_Diversity_Equity_and_Inclusion_Plan_649033_7.pdf)
MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
#MDHHSJobs
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
Are you a current MDHHS employee classified as a Services Specialist interested in moving to the same class and level at this location?
Yes
No
02
SOCSSPL - Do you possess one of the following? A bachelor's or master's degree with a major in one of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major. If so, please attach a copy of your official college transcripts. OR A bachelor's degree in any major with at least 30 semester (45 term) credits in one or a combination of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major. If so, please attach a copy of your official college transcripts.
Yes
No
03
If you do not have a bachelor's degree and/or master's degree in any of the above, will you have your degree completed within 30 days of completing your application? (If not, please reapply when you are within 30 days of completing your degree).
Yes
No
04
How has your background and experience prepared you to be effective in an environment where we see awareness of and respect for diversity as an important value?
05
Both Permanent and Limited Term positions will be filled using this posting. Are you willing to accept a limited term position?
Yes
No
06
Please select the shift(s) you are willing and able to accept. Select all that apply.
1st Shift - Possible scheduled hours 5:00 a.m. - 1:59 p.m.
2nd Shift - Possible scheduled hours 2:00 p.m. - 9:59 p.m.
3rd Shift - Possible scheduled hours 10:00 p.m. - 4:59 a.m.
Swing shifts (rotating or relief shifts)
Part time intermittent (schedule varies)
Weekends
07
Have you lived outside the State of Michigan in the previous 5 years? (Selected applicants who have lived outside the State of Michigan within the previous 5 years will need to provide a Central Registry record for the State(s) in which they resided in for the previous 5 years prior to being hired.)
Yes
No
08
Do you have an Intentional Program Violation from the Department of Health and Human Services?
Yes
No
09
Do you have any substantiated cases of abuse or neglect, as a perpetrator, reported on the Department of Health and Human Services Central Registry?
Yes
No
10
Have you ever been found responsible in a confirmed case of child abuse or neglect?
Yes
No
11
If yes, please explain in detail what changes you have made to mitigate your previous actions. If no, enter "N/A."
12
Have you ever been convicted of a felony?
Yes
No
13
Have you ever been convicted of a misdemeanor?
Yes
No
14
If you answered "yes" to the previous question, which misdemeanor best fits your situation? If you marked "no" on the previous question, please check None.
DUI
Embezzlement
Retail Fraud
Traffic Violation resulting in a misdemeanor conviction
Abuse or neglect
Minor in Possession
Breaking and Entering
Assault or Domestic Violence
Other - Not listed
None
15
Do you possess a valid driver's license?
Yes
No
16
If you answered yes to the previous question, please list the state issued by, license number, expiration date. If no, type N/A. (If you have a driver's license issued outside the State of Michigan, you must attach a 2yr driving history to your application.)
17
*Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Please select all that apply.
I have been dismissed within the last two years
I have resigned in lieu of discipline or dismissal within the last two years
I have been suspended without pay within the last two years
I have received a written reprimand within the last two years
I have received an unsatisfactory rating within the last two years
I have signed a last chance agreement with MDHHS within the last two years
I certify that none of the above circumstances apply to me
18
Please select your level of experience working in a call center.
No Experience
Less than one year
1 - 2 years
2 - 3 years
More than 3 years
19
Have you completed or are you currently enrolled in the Child Welfare Certificate Program from an endorsed Michigan School of Social Work? (Attach certificate if completed.)
Yes
No
Required Question
Agency
State of Michigan
Department
Health and Human Services - Central Office
Address
Office of Human Resources
235 S. Grand Ave.
Lansing, Michigan, 48933
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