Job Information
Shinola Hotel Reservation Agent in Detroit, Michigan
- Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
- Gathers needed information from customer in order to confirm reservation.
- Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
- Promotes the hotel and its services in order to capture customers and increase revenues.
- Operates reservations system by entering and accessing data in order to provide callers with accurate information.
- Duties will include manual and computerized skills and completion of daily checklist functions.
- Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
- Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
- Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
- Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Manages resources including franchise systems, yield systems and tracking systems.
- Answering all hotel calls acting as a hotel operator.
- Required to have flexible availability working between 7am to 11pm for either AM, MID and PM shifts on a roatation basis as needed.