ARAMARK Director of Strategic Partnerships - Facilities in Detroit, Michigan
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.
Aramark is seeking a Director of Strategic Partnerships - Facilities to oversee client retention activities in the Great Lakes Region. Responsibilities include the formal application of account diagnostics, plan development, customer presentations, client relationship development ensuring ARAMARK is high, wide, and deep within the client organization and client contract negotiations.
Actively engage in an on site position assessment (client interviews and metric review) to determine current status and risk of the account/system and establish regularly scheduled calls/meetings (led by operations) to communicate progress and next steps.
Participating in and leading/facilitating the RFP process as the subject matter expert in RFP response specifically at "retention" client sites.
Engaging directly with the leadership at the client site cultivating performance-based relationships focused on needs identification, execution issues and retention risk.
Close coordination with Regional operating teams
Completing and leading the sales process (Blue Sheet) and driving to predictive trend analysis, formal application of account diagnostics, proposal development, customer presentations, client relationship development, client contract negotiations, and maintaining an effective electronic account management data base
Lead and participate in Major Pursuit processes with cross lines of business to determine best solution for client retention.
Develop internal deal approval documents to obtain company approval for renewals.
Work directly with Business resource center to develop proposal documents
Candidates must be able to anticipate and communicate potential obstacles/challenges/issues at the client sites that could adversely impact our ability to retain the account and partner with account operations leadership/Regional Operations Team in developing and executing customized retention strategies; while successfully communicating the differential advantages of a partnership with ARAMARK. Short turnaround times require extraordinary urgency.
Candidates must be willing to travel up to 75% of the time.
A minimum of a bachelor's degree is required. A minimum of 5 years "high end" strategic selling experience is required.
Ability to think and plan strategically
Possess a consultative, customer centric selling philosophy
Demonstrate the ability to build alliances and influence key decision makers, both internally and externally, without formal authority
Managing customer relationships through creative problem solving and customer savvy
Operational acumen and savvy including proforma development
Organizational ability to apply performance metrics and operational results to identify accounts at-risk and opportunities for growth
Excellent written, and oral communication skills
Poised and sharp presentation skills
Team selling orientation and leadership skills in a non-reporting environment
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.