Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,288,739)

Job Information

Three Saints Bay Technical Service Desk (TSD) Manager - Denver (3721) in Denver, Colorado

Technical Service Desk (TSD) Manager - Denver (3721)

Location Denver, CO

Job Code 3721

# of Openings 1

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=3721)

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager

POSITION RESPONSIBILITIES:

• Coordinating work efforts assigned to the Data Entry, Data Analyst and,

Telecommunications Mechanics. Conducting operational oversight and management of

the TSD which includes Remote Programming and the Data Department.

• Performing as Manager for the daily operations of the unit and conducts continuous

quality review and performance observations to insure day to day operational

effectiveness. Manages and reviews for quality assurance all assigned projects requested

by Federal Management staff and Contract managers regarding operational needs.

• Receiving and responding to email requests from internal staff and external customers

regarding project requests, TSD and Data Service Desk issues, personnel issues, and

operational issues involving direction and or equipment needs.

• Attending all meetings and conference calls as a participant or leader regarding

operational functionality, direction, supervision or strategic planning.

o Managers’ Meetings

o TSD / Data weekly meeting

o TSD National meeting

o FPS Regional Conference calls

o Alarm Monitor / Dispatcher Supervisory meetings

o Corporate conference calls

o New hire selection process

o Individual employee meetings

• Overseeing and performing Quality Assurance on the work conducted by MegaCenter

resources

• Reviewing criteria and standards for compliance and suggest solutions to areas of noncompliance.

• Providing a monthly report on all TSD service work accomplished during the previous

• Perform the duties of the Contract Program Manager in their absence.

POSITION REQUIREMENTS:

• High School diploma or GED

• 5 years’ experience as a remote programmer

• Excellent phone skills

• Knowledge of computers and software application

• Be able to handle filing and other administrative duties

• Demonstrated leadership skills and supervisory experience

• Interpersonal Relationships – Develops and maintains cooperative and professional

relationships with employees at all levels, representatives from various departments, and

outside agencies. Effectively responds to and resolves complex inquiries and disputes.

• Coordination of Work – Ability to establish and implement effective administrative

programs and procedures. Ability to plan and organize daily work routine and establish

priorities for the completion of work in accordance with sound time-management

methodology. Performs a broad range of supervisory responsibilities over others.

• Certified Alarm Technician II, or similar to that provided by Electronic Security

Association (ESA).

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

DirectEmployers