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The Boston Consulting Group Solutions Development & Delivery Director - BCG U in Denver, Colorado

WHAT YOU'LL DO

As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world.

You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products.

You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT

Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes

Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight.

Problem-solving and analytics to drive product development and delivery excellence

Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively

Understanding the learning industry and EdTech market and ability to network within this space

Influencing and serving as a key decision maker in solutions strategy, development & delivery

Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations

Driving BCG U's IP development and knowledge management

Participate in BCG internal forums to educate allied teams on BCG U offerings

Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals.

Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS.

Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable.

Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct.

Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery

Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening i itiatives as needed

Managing ambiguity with a high level of comfort

Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS)

Master's degree in business, product management, operations, learning science, technology or equivalent

10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization.

Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline

Consulting experience a plus

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