Student Veterans of America Jobs

Senior Level Technician - Assistant Office Manager

Salary

$53,364.00 - $69,372.00 Annually

Location

Centennial, CO

Job Type

Full Time

Job Number

TAA-00435-12.2023

Department

Department of Revenue

Division

Motor Vehicles - Driver License

Opening Date

12/18/2023

Closing Date

12/28/2023 5:00 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

5120 E Arapahoe Road, Centennial, CO 80122

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Hiring Pay Rate

Although a range is given, the typical starting pay for this position is $2,153.54/ biweekly.

• DESCRIPTION
• BENEFITS
• QUESTIONS

Department Information

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Duties:

Duties include, but are not limited to:

• Assists the Office Manager to adjust resources and personnel, as needed, for maximum effectiveness;

• Provide input and assist with New Performance Plan Year evaluations; as well as quarterly; mid year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation;

• Handles and resolves customer complaints;

• Processes complicated, or more difficult applications;

• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;

• Assist with accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;

• Performs all functions of line staff, including issuing documents, when business dictates.

• May stand for long periods of time.

• May be required to travel to another Driver License Office (DLO) to assist with daily operations.

Minimum Qualifications, Substitutions, Conditions of Employment and Appeal Rights

COLORADO RESIDENCY REQUIREMENT: * Applicants may be ineligible to apply for this position and subsequently disqualified if theydo nothave aColorado addressand aColorado State issued Driver's License**at the time of application.

Minimum Qualifications Must meet one of the following or any combination of experience/education to meet the qualifications: OPTION 1:

• Four years of work experience in a public-facing role, technical customer-service role or regulatory environment.

OR OPTION 2:

• Bachelor's degree from an accredited institution in Management, Business Administration, Public Administration or similar related functional area.

OR OPTION 3:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• Direct supervisory experience leading a workforce interacting with the general public
• Department management experience, establishing performance goals and evaluating workforce performance
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Driver License Fundamentals (DLF) Certified

DOR Required Skills and Competencies:Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the Colorado Department of Revenue:

As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.

Applicants must be at least 21 years of age.

Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)

Employees may be required to work non-traditional work hours, such as