Job Information
Transdev Customer Service Representative in Denver, Colorado
Become a Customer Service Representative with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ
Our Customer Service Representatives enjoy:
$17.29/ HR
Paid Training Provided!
Friendly Office Environment
Vast Opportunities for Advancement
No Working Nights
Job Purpose
This position is responsible for taking reservations for eligible customers of the Access-a-Ride program.
Responsibilities
Obtain and enter accurate customer information into the reservations system
Complete customer reservations in a timely and courteous manner
Provide customers with information on the services provided and direct them as needed
Work within the RouteMatch system to accommodate trips as needed
Qualifications
High school diploma or GED equivalent
Excellent phone etiquette and interpersonal skills
Excellent judgment and problem solving skills
General knowledge of the Denver Metro area
Basic computer knowledge and the ability to work in a Windows environment
Essential Job Functions
Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
Ability to sit or stand for extended periods of time
Ability to multitask and work well under time restraints
Ability to communicate clearly in the English language; foreign language proficiency beneficial
Ability to use a standard business telephone system for communication
Ability to read, understand, and follow written and verbal instructions and scripts
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 1103
Pay Group: UC8
Cost Center: 29240
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.