Job Information
State of Colorado Client Manager/Parole Officer (Youth Services Counselor II) - Central Region in Denver, Colorado
Client Manager/Parole Officer (Youth Services Counselor II) - Central Region
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Client Manager/Parole Officer (Youth Services Counselor II) - Central Region
Salary
$66,804.00 - $86,856.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IKA 01709 09/23/2024
Department
Colorado Department of Human Services
Division
OCYF (Office of Children, Youth & Families)
Opening Date
09/09/2024
Closing Date
9/22/2024 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
4120 S Julian Way, Denver, CO 80236
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Isaac.Phelps@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open only to Colorado state residents.
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
The Colorado Department of Human Services (CDHS) Division of Youth Services (DYS) provides for the care and supervision of youth committed by the District Court to the custody of CDHS. DYS operates 15 secure youth centers that serve youth between the ages of 10 to 21 who are pre-adjudicated or committed. In addition to residential programming, DYS administers juvenile parole services throughout Colorado.
Colorado Statute allows the District Court several sentencing options when committing juveniles to DYS. These options include non-mandatory sentences, allowing CDHS the ability to bring youth before the juvenile parole board when they have completed treatment, and mandatory sentences, where youth are required to remain in a residential placement or facility for a mandatory period of time outlined in statute. Violent and repeat offenders receive mandatory sentences of no less than one year. Aggravated juvenile offenders can be sentenced to DYS for up to seven years and can be required to serve up to three years in a residential facility or placement before they are eligible for parole.
We invite you to explore the DYS website and learn about the services provided to youth, families, and local communities in the State of Colorado at: https://www.colorado.gov/cdhs/dys
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Description of Job
Purpose of the Work Unit:
DYS Regional Offices are responsible for:
Oversight of the region's client management and parole systems;
Liaison and collaboration with juvenile justice and human services local agencies;
Representing the Division on local Collaborative Management (HB 04-1451) Projects;
Collaboration and coordination with local judicial districts to administer the Colorado Youth Detention Continuum programs (SB 91-94) detention services programs; and,
The development of local resources to meet the needs of youth and families as they transition from residential treatment back to their communities.
Client Management is an overarching case management system for youth committed to the CDHS, DYS custody. The Client Management system functions to:
Partner with families to ensure there is a family voice in decision-making processes,
Guide youth through the commitment continuum from assessment through parole,
Develop treatment and supervision plans for each committed youth,
Monitor the youth's progress in treatment through regular contact with the youth, family and program staff,
Present the youth to the Community Review Board when community-based programming is prescribed,
Develop the Parole Plan and review the plan with the youth , family, program and provider prior to the Juvenile Parole Board hearing ,
Procure transition and parole services for youth upon community transition,
Supervise and monitor each youth's progress while on parole, and,
Advocate for the needs of the youth in their care.
This position aims to develop and monitor an individualized continuum of care for delinquent youth between the ages of 10 and 21 who are sentenced to the Department of Human Services from the time of commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and to facilitate and engage a Multi Disciplinary Team (MDT) for each youth assigned. This is accomplished through an assessment of the youth and the family, development and review of the Youth Development Plan, monitoring service delivery, providing direct care as necessary, maintaining appropriate records, timely and accurate data entry, and assisting in the planning and review of processes at the regional level.
Job Duties:
Utilize and reference Colorado Children's Code, DYS Policy, Title IV-E Regulations, Court Orders, DYS Statewide and Regional Operating Procedures, Parole Standards/rules, and SOMB standards throughout the client manager/parole officer's daily tasks and duties.
Maintain appropriate written and electronic records and ensure timely and accurate documentation and data entry.
Youth Development Plan completion and management for caseloads averaging 10-14 youth. Finalize placement decisions. Determine treatment and service needs. Identify and broker needed services as identified by the multi-disciplinary team (MDT). Develop timelines for service delivery. Conduct case conferences with youth, family, and interested parties. On-going monitoring of plans, including monthly case reviews, multi-disciplinary team meetings, and family consultations. Revise plans as necessary. Provide reinforcements and responses to youth behavior. Complete six-month administrative reviews. Use trauma-informed tools to facilitate monthly meetings. Participate in Problem-Solving and Affirmation groups when appropriate.
Update computerized client record system. Complete required documentation for LOS (Length of Stay) extensions, reclassifications, complete Youth Assessment and Screening Instrument (YASI) re-assessments as needed, and contact notes. Maintain the official DYS committed youth file. Complete required monthly documentation and ensure proper distribution. Close out the official case file to DYS Closed Records. Create and update all other documentation related to the youth as necessary.
Pre-parole staffing. Develop release/parole plan, schedule hearing, and comply with required reporting and scheduling timeframes. Present case at parole hearing. Recruit, develop, advise, negotiate, monitor, and supervise trackers and other contract parole services. Supervise youth; maintain contact with family, law enforcement, and community agencies. Identify community safety issues and concerns. Determine the need for and complete parole violations and all necessary documentation. Ongoing use of and reference to strategies outlined in the client portfolio. Engage the MDT to support the continuing needs of the youth.
Meet with youth and family as well as other identified MDT members. Conduct family engagement and r eview and complete releases with the youth and family . Review all available information and identify basic needs. Assess safety and service needs. Facilitate Pre-Assessment meetings and facilitate the MDT assessment staffing. Collect all identifying documents, initiate the placement process, and begin writing the Discrete Case Plan Youth Development Plan . Introduce youth to trauma-responsive safety plans. Introduce youth to the client
Compile, copy, and distribute required documents for contract vendors, Community Review Boards (CRB), Parole Board, and Interstate Compact office. Present cases and make recommendations to the CRB, Parole Board, and Courts. Compile reports and/or give testimony to the courts as required. Negotiate for services, court dispositions, filing and dropping of charges, placements, and treatment resources. Awareness of protecting youth-protected information in electronic communication, use of the "Encrypt" function, and all correspondence being public information if requested through the Colorado Open Records Act (CORA) request.
Mediate youth issues with courts, other agencies, law enforcement, families, and service providers. Execute emergency placements for youth needing psychological services, housing, family mediation, and safety. Provide emergency notifications and consultations. Engage family/community members who can provide sustainable positive resources to enhance successful community re-entry and sustainability. Engage the MDT to assist with problem-solving and decision-making related to the crisis.
Attend community meetings relevant to the DYS and its clients; Explain DYS policies and procedures to interested parties; Participate on boards, committees, and planning groups relevant to DYS.
Assist the regional office in developing community services/programs and identifying duties as resources change. Identify needs re: special services funds. Apprise Region Office leadership team of changes, needs, etc., in the specific geographic area assigned.
Actions, attitudes, and communications demonstrate a high personal and professional level of integrity and work ethic.
Maintain and support the organization's value of physical, social, moral environmental, and psychological safety within the community and around the work unit, DYS, and CDHS. Act mindfully to avoid safety hazards. Utilize safety devices and other DYS-sanctioned strategies.
Other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
* Please read the entire job announcement and follow all of the instructions prior to completing the application. You must provide documentation to be given credit for it. There will be no exceptions on timelines to provide documentation. All documentation must be uploaded- this is the first evaluation in the selection process*
Note:
Applications will be reviewed to determine if you meet the minimum qualification for the position. If it is determined that you meet the minimum qualifications, your application will also be used as part of the examination process. You should ensure that your application specifically addresses the requirements as listed in the minimum and preferred qualifications, as well as the job duties and the highly desired competencies. Take the time to adequately address your specialized experience, work products, and accomplishments as they relate to the position.
Minimum Qualifications:
Experience only:
- Six (6) years of professional experience in an occupational field related to the work assigned to the position.
Education and Experience:
- A combination of related education (for example, childhood development, counseling, psychology, criminal justice, public safety, social work, and/or relevant experience in an occupation
related to the work assigned equal to six (6) years.
Preferred Qualifications
Work experience with and knowledge of juvenile justice/human services community agencies, the judicial system, law enforcement, the education system, and juvenile justice/human services service providers.
Position requires an individual who is self-directing and motivated and who can make decisions with limited supervisory direction.
Must have extensive knowledge of criminal justice system, human services agencies, and current treatment modalities.
Must be flexible and comfortable with change.
Knowledge of computers and data entry.
Bilingual
Conditions of Employment:
Be a minimum of 21 years of age, with no felony convictions or history of domestic violence
A pre-employment criminal background check and drug screen will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.
Travel within the State of Colorado to meet with clients who are placed throughout the state. Sc specific cases require out of state travel.
Must possess a valid, unrestricted U.S. Driver's License
Must be available by phone in case of urgent matters and emergencies to answer questions, provide input or complete necessary paperwork.
Continued employment is contingent upon successful completion of the DYS Pre-service Training Academy, Field Training Program (FTO) and mandatory annual training in all subject areas.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
Link to:How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
Link to:The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
For additional recruiting questions, please contact Isaac.Phelps@state.co.us.
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program (https://coloradostateofhealth.com/)
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER (https://cdhs.colorado.gov/information-for-job-applicants#eoe)
Toll Free Applicant Technical Support
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
What does consensus decision making mean to you? Give an example of when you have utilized consensus decision making?
02
How would you navigate finding sustainable community supports for the youth and family on your caseload? Give an example of when you had to locate sustainable community resources.
03
What do you believe are the factors that prompt people to change? As a Client Manager how do you anticipate facilitating clients / families in making that change?
04
How does your experience with youth and families set you apart from other candidates?
05
Are you a Veteran requesting Veteran's Preference? Please attach a copy of your DD-214 Member 4 form to the application for review.
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06
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application
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07
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
08
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
09
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
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