Job Information
Veralto Senior Service and Technical Support Specialist (M/F/D) in Delft, Netherlands
We are currently hiring for a pivotal role in Services and Technical Support. This position offers the unique opportunity to work extensively with a comprehensive array of solar radiation measurement instruments, such as pyranometers, pyrheliometers, and solar trackers. Beyond this, the role also promises a global exposure, as you'll engage with clients from all around the world, sharing challenges and remaining updated with the latest in the industry. Join us to be at the forefront of the solar revolution, fostering innovation and global collaboration. Do you bring technical knowledge and experience in solar (or having a background in electronics). We are pleased to tell you more about the role and our team!
In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet is on the frontlines, creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.
Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who’ve been in the industry for decades or have just arrived with fresh ideas. We’re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people’s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology—and gives you the chance to build a meaningful career.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
We are currently looking to find a Senior Service and Technical Support Specialist (M/F/D) to join our diverse team in Delft (Netherlands).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer technical queries from customers including solar radiometers, solar trackers. Utilize in-depth product knowledge to provide accurate, comprehensive support
Actively participate in capturing customer feedback and channel it to our R&D and product management teams to influence product development and improvements.
Inspect solar radiometers and trackers, generate inspection reports and cost estimates.
Handle necessary actions to complete a service task including administration procedures, customer communication, work order creation, and materials required for repairs.
Perform troubleshooting and repairs, including replacement of faulty electrical, optical, and mechanical components based on company-established procedures and guidelines.
Perform calibrations based on company-established procedures and guidelines.
Prepare and deliver repaired/calibrated products and work orders to the logistics team.
Performing data analytics and analyzing data from solar radiometers and trackers
Training and Education: Provide comprehensive trainings and courses for clients on the use and maintenance of solar measurement instruments.
Programming and Scripting: Program data loggers and develop scripts for efficient data logging,
Custom Equipment Construction: Build customized equipment and machines based on technical drawings.
Traveling for on-site installations / trainings / projects
QUALIFICATIONS:
An electronics background or a mix of electronics and telecommunication technologies or equivalent work experience.
Experienced in field services and leading on-site projects.
Problem solving skills
Understanding computer networks and their functionality
Experience in reading technical drawings and understanding relevant technical documentation.
Experience in electronics soldering and repair equipment (multimeter, soldering equipment, etc.) would be considered a great advantage.
Proficiency in Microsoft Office.
Excellent command of English, in addition Dutch language or willingness to learn Dutch is highly desirable
What we offer:
Professional onboarding and training options
Working in an international environment where diversity is part of normal business
Powerful team looking forward to working with you
A versatile, creative task in the growing future market of hydrology & meteorology
Competitive salaries and 40 days vacation per year
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.