Job Information
AVI-SPL Manager, Onsite Audio Visual in Dearborn, Michigan
Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Onsite AV Manager maintains and is responsible for all service and repairs of customers' audio video equipment and fully integrated conference rooms including auditoriums and board rooms. This role interfaces directly with the customer and their responsibilities include maintaining daily functionality of all AV and integrated conference rooms. This role commonly includes managing a small team of AVI-SPL Onsite Managed Services staff. The position calls for collaboration with internal and external teams. This is a key role in maintaining a good partner relationship and being sensitive to our client's needs and schedules. The end goal of the Onsite AV Manager it to deliver a world-class Customer Service experience. Day-To-Day Responsibilities: * Oversee team responsible for on-site preventative maintenance visits and for consistent identification and repair of defective or failed equipment * Assist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as needed * Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement and act as a first point of escalation * Liaison between Customer and AVI-SPL, coordinating weekly meetings with AVI-SPL in order to identify value adds (client specific equipment training, etc.) * Gather metrics & deliver quarterly PowerPoint presentations to Client & AVI-SPL representatives where applicable * Mentor team members in technical and client facing skills * Keep management informed of key issues and changes which may impact expected business results * Analyze trends, problems, and drive solutions * Implement processes as needed to enable smooth delivery of services * Setup/breakdown of conference spaces to meet the customers event needs * Perform preventative maintenance task to help maintain customer spaces * Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans * Work with internal/external teams in a professional manner that reflects the values of AVI-SPL * Provide client training as needed * Adhere to and understand local safety standards for all site duties WHAT WE'RE LOOKING FOR Must-Haves: * Effectively communicate with employees, customers, and colleagues * Ability to use hand and power tools in a safe and efficient manner * Ability to solder & crimp connectors * Ability to work and think independently and ensuring to meet deadlines * Basic computer knowledge * Knowledge of basic signal flow for audio, video, and control * Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Nice-To-Haves: * Minimum 3 - 5 years of Management experience in similar or related field * Experience in the AV industry is preferred * Experience operating in a complex matrix business environment is desirable * Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards * Formal education in Electronics or related field preferred * Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat WHY YOU'LL LIKE WORKING HERE * Medical benefits, including vision and dental * Paid holidays, sick days, and personal days * Enjoyable and dynamic company culture * Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified appli