Job Information
Arab Community Center for Economic and Social Serv Administrative Support I in Dearborn, Michigan
Administrative Support I
Department: Community Health & Research Center
Location: Dearborn, MI
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Job Title: Administrative Support I
Job Status: Full-time
Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.
Essential Duties and Responsibilities:
Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
Take and deliver messages as needed
Schedule appointments and admissions for clients and set up client reminders as needed
Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
Distribute documentation to appropriate destination
Provide a welcoming, informative presence at assigned workstation
Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
Account for the safety and security of the building
Greet visitors, determine service need and direct to appropriate area/individual
Type, copy, file and fax documents as needed
Prepare and sort mail
Order supplies as needed
Maintain agency confidentiality and clients- privacy
May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
May enter routine data into database software.
May prepare client/patient forms and files (hardcopy and/or electronically)
May assist in gathering data for regular reporting based on assigned functional area
May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Basic concepts, principles and practices of office administration
Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
Basic medical terminology based on assigned functional area
OSHA standards and universal precautions based on assigned functional area
Skill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Operating electronic medical record software based on assigned functional area
Operating database software based on assigned functional area
Operating MI WIC database based on assigned functional area
Ability to:
Communicate effectively, both orally and in writing.
Organize and prioritize multiple tasks and meet deadlines
Provide a high level of customer service to both internal and external contacts
Work independently as well as collaboratively within a team environment
Maintain confidentiality of agency and client information
For the Medical clinic - ability to use medical terminology
Educational/Previous Experience Requirements:
Minimum Degree Required:
High school diploma or GED equivalent
and
At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: None generally required
Working Environment: Climate controlled office
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