Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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ADP Bilingual Financial Services Representative (FSR) in Dartmouth, Nova Scotia

The Financial Services Call Centre is responsible for all Client facing aspects related to the servicing of our ADP Canada Money Movement product. Administering approximately 100,000 calls annually (both inbound and outbound). The inbound calls pertain to banking and company level tax inquiries. The outbound calls pertain to client follow up regarding outstanding service requests. They also manage any Admin Fee Credit requests and provide support for Employment Verification Services regarding onboarding and live client service.

The Financial Services Representative (FSR) is responsible for handling internal and external requests related to banking and company level tax inquiries in a centralized call centre environment, with the inbound component comprising roughly ¾ of the potential call volume. The FSR is expected to provide service excellence to both internal and external clients by processing requests accurately and professionally in adherence with ADP/Government Agency/Financial Partners’ outlined policies.

Duties and Responsibilities

  • Own the client experience, seek to provide a one-call resolution

  • Coordinate client/internal requests for exceptions to payroll (i.e. stop payments on cheques/recalls on direct deposits).

  • Respond to client/internal inquiries regarding employees that did not get paid and debits/credits to client’s account from ADP.

  • Coordinate client/internal requests for tax adjustments and changing tax business numbers, rates or frequencies.

  • Respond to client/internal inquiries regarding notices from tax authorities.

  • Collaborate within the call centre to ensure KPIs are maintained/exceeded while providing service excellence and an effortless client experience.

  • Resolve/escalate as required any emergency banking or company level tax situations (i.e. best effort employee direct deposit recalls, accelerated employer refunds, NSF payrolls, etc).

  • Complete Admin Fee Credit requests in a timely manner.

  • Continually monitor and remain current on organizational/department initiatives/issues as they pertain to the business unit by attending and participating in ADP Projects, committees, meetings and presentations.

Qualifications

Education:

  • Post Secondary Education Preferred or equivalent business experience

Knowledge, Experience and Skills

Required:

  • C. Literate (MS Office – Intermediate on all components)

  • Demonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientated

  • Proven ability to work well under pressure and work independently or as part of a team

  • Experience in Call Centre environment

  • Proven strength in customer service with a focus on making the client experience effortless

  • Fluent in French and English

Preferred:

  • Minimum 1 Year business experience with a background in Financial Services and/or Customer Service

Attributes:

  • Strong problem solving skills with ability to learn quickly

  • Excellent communication skills

  • Flexible and adaptable

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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