Job Information
Baylor Scott & White Health Technical Process Owner (Orders & Labs) in Dallas, Texas
JOB SUMMARY
The Technical Proces Owner leads and guides the team in teh inpatient (orders), lab and pharmacy portfolios in planning, design and implementing Epic features, solutions and enhancements within BSWHealth. This role involves collaborating with various operational, informations, information services, and managed services stakeholders to ensure project requests and solutions are aligned to the enterprise standards. The Technical Process Owner is responisible for evaluationg and guiding the technical soltuions in the portfolio space.
ESSENTIAL FUNCTIONS OF THE ROLE
Assist and guide the team and portfolios toward solution using technical Epic experience.
Leverage the ITIL framework in the creation, deployment, ongoing monitoring, measurement, and improvement of one or a combination of Information Technology Service Management (ITSM) processes.
Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.
Gather and review data and provide reports and dashboards to IS leadership and executive staff; create and validate data integrity on standardized report offerings.
Review implemented processes on a regular basis and initiate improvement efforts accordingly.
Maintain process documentation.
Manage process and technology enhancement priorities and backlog.
Run cross-functional initiatives to implement new processes and provide input into the ITSM roadmap.
Mentor/coach other Process Managers across the organization.
Define, measure and monitor KPIs specific to the assigned processes.
Organize/facilitate ITSM governance committee meetings.
Perform other position appropriate duties as required in a competent, professional and courteous manner.
KEY SUCCESS FACTORS
Prior experience in Service Management, ITIL or Service Now required.
Experience with the Systems Development Life Cycle (SDLC) desired.
Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations.
Prior experience in data/statistical study of KPIs or other metrics required.
Excellent business acumen desired, with prior operations experience preferred.
Knowledge of IT/IS process acumen & improvement techniques.
Demonstrated service approach to IT.
ITIL, Lean, Six Sigma certifications are highly desirable.
Proficient in Microsoft Office including MS Visio.
Excellent organizational change management skills.
Excellent partnership and team building skills.
Excellent facilitation skills.
Excellent verbal and written communication skills.
BENEFITS
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
PREFERED QUALIFICATIONS
2-3 years experience in a hands-on Epic Analyst role
One or more of the following Epic certifications:
Orders with Orders Transmittal experience
Beaker
Willow
Experience with Reporting within Epic systems (Clarity, Slicer Dicer, etc.)
MINIMUM QUALIFICATIONS
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.