Job Information
Pressed Roots Front Desk Coordinator - Luxury Blowout Bar (Dallas) in Dallas, Texas
Summary
Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.
Description
Pride. Growth. Beauty. Community. Welcome to a new way to work.
At Pressed Roots, our front desk coordinators are entrusted to serve as the face of Pressed Roots to customers and partners and act as the behind-the-scenes operational expert. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to grow within your career. You’ll quickly understand how to manage a successful, beauty business and excel at customer service, sales and marketing, finance, and operations. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here.
And it doesn’t stop there...
Pressed Roots’ front desk coordinators also enjoy:
Competitive hourly pay rate, bonus opportunities, and a paid referral program
Continued education and professional development courses
Flexible scheduling - full-time, part-time, and seasonal shifts available
Career paths leading to management, corporate, and future franchise opportunities
Hands-on, comprehensive training on the salon business and operations
Fun, fast-paced, family-like working environment
Responsibilities
Lead client experience from check in to check out, ensuring Pressed Roots standards are upheld, creating a memorable experience for the client
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
Organize and execute shop flow between Clients and staff in a positive manner
Serve as subject matter expert in reservation system
Ensure client information is entered in with accuracy and timeliness
Rebook appointments during check out while addressing client by name
Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met
Optimize and maximize appointments with reservation system
Engage clients and serve complimentary beverages
Maintain highest degree of ethics when handling client payments and stylist tips/commissions
Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean
Maintain clear communication with Shop Management about overall shop operations
Educate clients on Pressed Roots products and tools and replenish after sell through
Other duties as assigned by management.
Qualifications
Must be able to work well under pressure and thrive in a busy environment
Excellent customer service and communication skills
Amazing organization and multitasking skills
A strong work ethic with a “go-getter” attitude
Must be at least 18 years of age
Bachelor's degree preferred
Requirements
- 3+ years of customer service experience (previous Front Desk or salon experience preferred)