Job Information
Publicis Groupe Client Operations Lead in Dallas, Texas
Company Description
At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.
We are looking for candidates that thrive in a fast paced, collaborative, and team minded environment. Bringing Saatchi’s core values (Have Integrity, Get Curious, Embrace Diversity, We Deliver, Bring Joy, Pursue Excellence In Your Craft, Permission to Fail, One Team / One Dream, Act With Respect) to life will be critical to your success. It is by exercising those values that we produce an environment that supports our people and our clients.
Job Description
As Client Operations Lead (COL), you will serve as the day-to-day client-facing program lead on a large-scale Toyota.com platform initiative. You will drive accountability through teams, you’ll establish and ensure processes, operational standards and protocols, and you will be the senior seasoned leader to facilitate planning and management of the operational details of the work to drive towards delivery—including workflow, burn tracking, risk assessment, resource management and scoping support, tool usage guidelines, documentation, cross-team communication, and reporting on the program status and health.
Responsibilities include, but are not limited to:
Serve as program lead by establishing standards and maintaining operational effectiveness across cross-functional teams, including internal team, agency partners, and internal and client stakeholders.
Develop and manage timeline and roadmap across all product verticals, including risk management/documentation for escalation, and leading recurring internal team lead meetings to discuss status, interdepencies, timing updates, resourcing, and agency partner updates.
Manage program-wide ceremonies, including weekly risk/status meetings with clients and partners, program-wide reviews/demos for leadership, agenda for program-level reviews/demos, and delivery projections.
Establish and manage program-wide documentation standards, as well as tool usage guidelines and reporting.
Facilitate reviews and roadmap collaboration forums, bringing together multiple agency partners, and client stakeholders across various business units.
Orchestrate annual, quarterly, and bi-weekly planning sessions, in which all partners and clients develop and align on specific sprint by sprint and delivery plans for all efforts.
Drive continuous improvement by evaluating process, burn, output, and quality, in addition to uncovering redundancies and risks, and recommending areas to streamline and/or increase velocity of output across teams.
Set up internal and client meetings, disseminate notes and program documentation, and funnel out program-wide communications regarding program ceremonies, planning efforts, and status to ensure all teams are in lock step.
Lead and/or facilitate internal discussions designed to foster collaboration and continuous improvement across departments, including cross-sharing learnings and key information that could support other project teams, application of best practices, workback calendars and schedules, and supporting scope and resource management.
Partner with Business Operations and Resource Management on scope and resource planning and monitoring, providing initiative-specific context to inform resourcing decisions, help manage workload, and assess burn.
Ensure that spec changes and creative/production implications are understood and communicated across appropriate disciplines and project teams, as needed.
Adapt to program changes and potentially manage other Client Operations team members across program or portfolio of work.
Qualifications
8-10 years of project or client/account management experience in an ad agency or digital agency managing large-scale website, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.
Extensive management of multidisciplinary campaigns or large-scale projects from project initiation through delivery, including oversight of scheduling, budget management, and production best practices.
Experience utilizing agile, scrum, and/or hybrid project management methodologies; Scrum Master Certification preferred.
Ability to confidently speak to and manage expectations around technical aspects of website creative and production process, including requirements, creative file types, development, quality assurance, and testing.
Train, mentor and develop team members’ knowledge and capabilities.
Understand and articulate business reasons behind agency processes and best practices.
Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, Jira, and Confluence. Working knowledge of Adobe Photoshop and Figma; knowledge of social media platforms.
We prioritize attributes and soft skills, including:
Maintain focus under pressure, keep a positive and collaborative, yet confident demeanor and quickly facilitate others’ involvement when necessary .
Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
Expects of self and others high standards for work and behavior; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively.
Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generate solutions.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $91,000.00 - $154,000.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/05/2024.