Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

iQor Customer Service Representative in Crestview, United States

Customer Service Representative

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Posting Date:Sep 14, 2021

Location: Crestview, US

Company: iQor

Req ID: 25468

Additional Work Locations:

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.

  • Place outbound calls and communicate with energy and enthusiasm to customers.

  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

  • Meet department productivity and quality standards.

  • Strive for first call resolution and take true ownership of customer needs and issues.

  • Communicate and follow instructions for one call customer resolution.

  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

  • Take an active role in educating customers about our clients products and services.

Requirements

  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.

  • Must have ability to work independently and in a team environment.

  • Problem solving skills.

  • Ability to maintain accuracy and production standards.

  • Physical attendance is key to success and necessary to meet objectives.

  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.

  • Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.

  • Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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