Student Veterans of America Jobs

The Strategic Account Executive II (SAE) is responsible for the retention and growth of Mansfield's largest and/or most complex customers. The essential Strategic Account Executive job duties include relationship management, solution selling, customer retention, profitability, and growth. The Sr Strategic Account Executive is responsible for achieving sales budgets and assigned strategic account objectives, as well as representing the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. This sales role successfully sells 6+ of the company's product lines and manages at least 5-10 of the company's top 150 accounts. Responsibilities Relationship Management Prepare business rules for new customers Participate (by phone or in person) in new customer implementation meetings with customers Lead new customer implementation meetings with internal MOC departments Coordinate with Operations to ensure seamless interaction with the customer during on boarding Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations Develop and implement a regular contact strategy to connect with existing customers As required, lead bi-monthly meetings with existing clients to review open projects and current activities within the account; meetings will include project tracking for current items along with an annual summary of all items completed for the client in the past year Conduct in-person meetings with the client on a quarterly basis to review open project items, identify opportunities to enhance value, and strengthen the relationship Establish productive, professional relationships with key personnel in assigned customer accounts Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones Proactively assess, clarify, and validate customer needs on an ongoing basis Account Retention Coordinate customer interaction with other departments in MOC to ensure that the customer is delighted with Mansfield Oil and has a positive customer experience Continually strengthen customer relationships with attentiveness to their needs, alignment with their priorities, and the presentation of value-added products and services Enhance customers' utilization experience of Mansfield Energy's technology offerings; focus should include the company website, FuelNet, and collaboration with BT for necessary permissions, passwords, security levels, etc. to drive overall support for customers' data needs Escalate complex issues appropriately to maintain superior customer satisfaction Proactively prepare strategies to prevent recurring issues from impacting customer retention Account Profitability Meet assigned budget for profitable sales volume and strategic objectives in assigned accounts Analyze profit and loss by product line by customer and customer locations to identify areas for greater product penetration and greater profitability Decide upon and implement strategies to improve customer profitability Coordinate with Operations to ensure profitability improvement measures are implemented Oversee customer contract compliance including terms and conditions, freight rate updates, fixed price allocations, etc. on a monthly basis Account Growth Stay current on MOC's solution portfolio by attending any available training and by having regular discussions with the appropriate product line manager on potential opportunities within assigned customers Leverage the product line manager within MOC to coordinate a streamlined message to every existing client wi