Aston Carter Inbound Patient Services Representative in Covington, Louisiana
We are a pharmaceutical company that provides 4 different types of prescriptions to patients straight from the manufacturer: Depression, Early Dementia, Diabetes, and Pre-Natal Vitamins. The Patient Services Representative (PSR) supports patients by providing exceptional customer service resulting in successful interactions with patients and prescribers.
Achieves daily inbound and outbound call requirement based on team’s expectation
Handles all calls in accordance with company standards – courteously and professionally
Establishes rapport and builds trust while assisting patients
Identifies patient’s needs quickly and accurately
Uses services and available resources to convert inquiry calls to new customers
Escalates issues as necessary
Meets dialogue requirements according to Quality Assurance guidelines
Demonstrates regular and reliable attendance
Additional Skills & Qualifications:
• High School diploma or equivalent required
• 1-2 years of call center, banking, or pharmacy experience/knowledge
• Ability to learn new skills and technology at a fast pace
• Bi-lingual in Spanish desire
• Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast paced environment; able to work under pressure and effectively manage stress
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.