CRC Insurance Services, Inc. Claims Manager in Covington, Louisiana
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Responsible for overseeing, managing and supporting all activities of the claims employees and operations of the department.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Manage the supervision and coordination of the claims department and staff.
Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes.
Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals.
Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management.
Train claims staff on new policies or procedures.
Oversee and audit claims process ensuring proper documentation was created in the system and/or files.
Review claims and approve payments under the appropriate binding authorities.
Develop and maintain excellent relationships with agents and adjustors.
Prepare weekly, quarterly and monthly claim’s reports and forward to appropriate parties.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
College degree with a concentration in business or equivalent work experience
One year of supervisory experience
Maintain current knowledge of the insurance industry and Claim’s processing ideas through regular attendance of workshops, seminars, literature reviews and/or
formal continuing education
Ability to make independent decisions following company guidelines with minimal or no supervision
Good organizational, time management, and detail skills
Extensive knowledge of insurance, CRC and Southern Cross processes
Ability to maintain a high level of tact and professionalism
Excellent leadership skills to influence departmental Employees in a positive manner
Possess strong interpersonal skills
Strong verbal and written communication skills
Strong computer and office skills
Ability to work extended hours when necessary
Five years of Claims handling experience required, commercial and multi-line knowledge
Prior adjusting experience
Normal office environment; No unusual physical demands
CRC is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
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CRC Group is one of the largest distributors of wholesale and specialty insurance products in the United States. With more than $7.4 billion in annual written premium and 83 office locations, CRC Group’s more than 600 brokers and underwriters provide data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroupins.com .