Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Molina Healthcare Care Connections Rep - (Remote) Must be Bilingual (English/Chinese, Vietnamese or Spanish in Covington, Kentucky

JOB DESCRIPTION

Job Summary

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

Job Duties

  • Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

  • Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

  • Removes barriers for member’s, escalating high impact member issues

  • Perform timely documentation in electronic medical record and provide daily audits and feedback

  • Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

  • Participate in special projects as assigned

  • Other duties as assigned

JOB QUALIFICATIONS

Required Education

  • High School Diploma or equivalency

Required Experience/Knowledge/Skills/Abilities

  • Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

  • Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

  • Strong phone and verbal communication skills along with active listening

  • Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively.

  • Problem solving skills.

  • Attention to detail.

  • Bilingual (English/Chinese, Korean or Vietnamese)

Preferred Education

  • Associate’s degree or equivalent combination of education and experience

Preferred Experience

  • Customer Service/Call Center experience in health care or equivalent related

  • Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

#PJHS

Pay Range: $12.19 - $26.42 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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