Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Zito Media Escalation Coordinator in COUDERSPORT, Pennsylvania

Zito Media currently has an opening for an Escalation Coordinator in the Coudersport, PA office to serve as a point of contact for technical and customer issues.

This is a full-time position, working 40+ hours per week including one weekend day.

Essential functions of the position include:

  • Check and follow up on recent service calls and completed maintenance work; escalating any issues that persist
  • Follow up on recently completed installs to make sure all customer expectations are met
  • Review and escalate issues that have resulted in repeated service calls in a month
  • Using monitoring tools, proactively identify issues that could drive customer contacts
  • Identify training opportunities for the Customer Service or Technical Operations staff
  • Handle escalated issues and disconnect requests from identified areas
  • Develop and utilize new offers to retain existing subscribers
  • Monitor for any new competitors or offers in identified areas
  • Provide readouts / progress reviews
  • Assist with special projects as needed
  • Perform other related duties and tasks as assigned or as become evident.

Required skills/experience:

  • 1 year of customer service experience is required
  • 1 year of experience within the cable industry is preferred
  • Demonstrated ability to solve problems and use sound judgment
  • Flexibility to adjust the areas of focus as issues are resolved
  • Ability to escalate issues within a timely manner and track them to resolution
  • Act in an ethical manner and display urgency and accountability at all times.
  • Excellent written oral and interpersonal communication skills, demonstrated by the ability to communicate effectively with customers and employees throughout the organization.
  • Personal computer knowledge required
  • Availability to work after hours or weekends when needed
  • Be available for pre-planned travel if required
  • Regular and reliable attendance is a must

Zito Media retains the right to change this job description any time.  Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

 

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