Student Veterans of America Jobs

JOB REQUIREMENTS: Description Essential Functions Manage and lead the team In collaboration with IT leadership, develop technical and operational aspects of the company\'s strategy around fraud. Ensure alignment with credit union business goals, enable business operations, and position the Cyber Fraud Team as a high-touch member service provider, balancing experience and fraud prevention. Lead organization change initiatives improving fraud detection/prevention and associated operations Champion a culture of teamwork, results orientation, transparency and fun that attracts and retains the best talent at Summit. Communicate expectations to direct reports and provide timely feedback on performance. Work with direct reports to set appropriate standards and expectations for Cyber Fraud Team staff with regard to customer service, duties and desired skills and outcomes. Maintain working knowledge of fraud, technology and data trends or technologies. As a member of IT leadership, participate in the management, development, communication, and execution of the IT business plan, ensuring all key stakeholders are kept current on plan developments and timelines. Provide leadership, vision and direction to the Cyber Fraud Team to ensure it will contribute to the credit union achieving its goals. Champion the growth and development of team members through coaching, training, development, and succession planning. Champion Summit\'s commitment to diversity & inclusion by attracting and retaining a diverse and inclusive workforce, reinforcing an inclusive culture, and seeking opportunities through job responsibilities to expand the focus on diversity and inclusion across the organization. Member support Acting as a point of escalation, contacts members to verify suspicious activity related to alert notifications. Make decisions on accounts that may impact account holder access until the activity is confirmed. Performing all member contact duties of the Cyber Fraud Team as needed or any as required to satisfy the need to resolve a situation for a member. Metrics and reporting Oversee the assessment of the technical and business fitness of cyber fraud strategy and create alignment with the credit union\'s digital strategies. Establish and facilitate the governance process to gain consensus on a prioritized set of measurable business outcomes that support managing the total cost of fraud. Work with IT and Contact Center leaders and stakeholders to define a prioritized set of business outcomes within the limitations of the budget. Implement and manage application life cycle management status reporting, metrics, and benchmarks. Systems & Fraud Focused Data analysis Responsible for introducing automation and system enhancements Maintain relevant knowledge of Summit\'s... For full info follow application link. Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/00FF4DF27C6647C6