Corning Incorporated Customer Service Coordinator in Corning, New York
Customer Service Coordinator
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Date: May 4, 2021
Location: Corning, NY, US, 14831
Requisition Number: 46624
Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertiseinspecialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.
Scope of Position:
Key member of CET North America customer service team
Primary liaison between customer and manufacturing for assigned accounts
- Customer Service related projects
Day to Day Responsibilities:
Coordinate order management process for assigned accounts including order entry, customer correspondence, transportation coordination, and payment resolution as needed.
Develop and maintain customer relationships both internal and external
Work across commercial and manufacturing including planning and shipping to ensure customer requirements are achieved
Identify and act on supply issues so as to minimize the impact to the customer
Monitor and communicate key customer service metrics
Travel Requirements: 1-2 trips/year within North America
Hours of work/work schedule/flex-time : 8-5pm
Required Education and Experience:
Associates Degree strongly preferred
3+ Years relevant experience
Customer service and/or logistics experience in a similar environment
Strong organizational and process skills including the ability to prioritize and multi-task
Demonstrated ability to develop relationships with customers (internal and/or external)
Ability to negotiate and resolve issues across multiple functions
Strong use of Excel; Other Database experience is helpful
Effective problem solver and detail oriented
Excellent verbal and written communication skills
Ability to stay calm in the face of adversity
Previous experience with PeopleSoft Supply Chain or a comparable system
Knowledge of Corning Environmental Technologies substrate business
Experience working with other cultures
Manufacturing and/or commercial experience
Proficiency with computer programs like Excel and Word
This position does not support immigration sponsorship.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Nearest Major Market: Corning
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