Job Information
Proofpoint Partner Experience Program Manager in Cork, Ireland
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Partner Experience Program Manager
At Proofpoint we offer and value the following, “Good work life balance”, “Excellent Compensation and benefits” and most importantly a culture & colleagues that inspires people to do their best”
Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform.
Blend innovation and speed in a constantly evolving cloud architecture.
Analyse new threats and offer deep insight through data-driven intel.
Collaborate with customers to help solve their toughest security challenges.
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Role
The Partner Experience Program Manager will play a critical role in the success of our partner community. You will lead the design and execution of our Partner Portal and Reward Platform to improve the partner experience and drive partner sales of Proofpoint products and solutions.
Key responsibilities include:-
Evolving the partner portal and other tools to deliver best-in-class brand experiences, managing community and user access, and overseeing editorial calendar management and metrics.
Your role will be to ensure alignment of global partner activities and provide self-service and automation solutions for partners.
Overall, you will be a key driver in the success of our partner community and a critical player in the growth of Proofpoint.
Your day-to-day
Be an advocate for creating and optimizing the partner portal to meet partners’ needs.
Key driver of partner portal gap analysis and assessment that lead to impactful enhancements to improve the partner experience.
Develop and report on the required analytics to gain insights into understanding and tracking the partners' satisfaction with our partner portal and other tools as well as impact of partner engagement to business success – including portal logins, new account activations, content usage, etc
Manage project timelines and deliverables from inception to launch, as well as the overall program’s strategy and roadmap.
Define business and systems requirements working with internal and external customers
Manage portal permissions and user access.
Monitor portal activity and performance metrics, pinpointing areas for improvement and implementing solutions to enhance user satisfaction.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Perform regular audits to identify where we Integrate and disintegrate partner programs, contracts, sites, partner portals, and partner contact databases.
Key advisor to partner tools such as SFDC, Partner Reward Platform, and LMS initiatives.
What you bring to the team
Experience with PRM software Eg: Impartner, MindMatrix, Zift, Zinfi, etc.
Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams.
Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
Demonstrated experience in vendor management and capacity planning in a fast growth environment.
Comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT
#LI-JS2
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.