Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Logitech (French Speaking) Technical Support Representative, Enterprise & Video Collaboration in Cork, Ireland

Fluent (written and spoken) in English and French is essential for this position

The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from English and French Speaking business customers and technical support escalations from Tier 1 team members.

Ideal candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong customer service ethic with advanced technical skills. Experience supporting enterprise (or business-to-business) customers is a plus.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do.

These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Troubleshoot video conference (VC) system issues for customers via phone, email and chat

  • Resolve escalated support tickets from our Tier 1 support team

  • Assist Tier 1 support team by providing guidance to resolve tickets without escalation

  • Provide ad-hoc feedback about trends, new issues and the voice of the customer

  • In periods of low technical support volume, assist with related projects

  • Suggest process improvements when you see opportunities.

Key Knowledge, Skills & Experience

  • Fluent (written & spoken) in English and French.

  • Strong written and verbal communication skills.

  • Strong listening and comprehension skills.

  • Minimum 1 year of providing technical support via phone.

  • Experience with support ticketing systems.

  • Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others.

  • Proven track record of meeting both quality and productivity goals.

  • Strong and verifiable knowledge of customer care processes and techniques.

  • Demonstrated adaptability to new process and procedures while remaining up to date on existing standards.

  • Demonstrated ability to isolate software related issues from hardware.

  • Knowledge of computer networking and USB devices.

  • Troubleshooting knowledge of PC and Mac OS/or other non-AV systems.

  • Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts

Desirable Knowledge, Skills & Experience

  • Preferably 3 years of experience in (AV) technical support capacity, with at least 1 years video-conference (VC) troubleshooting experience

  • Minimum 1 years of experience troubleshooting video conferencing software within an enterprise environment..

  • Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred.

  • In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred.

Education

  • 4-year degree or equivalent experience

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

“ All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.

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