Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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UWorld, LLC Technical Support - Customer Care Specialist in Coppell, Texas

Local candidates highly preferred!

UWorld has a full-time opening on our growing Customer Care team. Based in Dallas, Texas, we are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence

Requirements

QUALIFICATIONS

Minimum Education:

  • Associate or Bachelor’s degree required

Minimum Experience:

  • 2 year of experience in a customer support role.

  • Technical support background is a plus!

Knowledge, Skills, and Abilities:

  • Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems

  • Ability to listen and understand the end user's concern so that the best response is given

  • Ability to communicate clearly and concisely (and with proper spelling/grammar)

  • Must develop an in-depth understanding of UWorld’s products.

  • Have the flexibility to work on some holidays and weekends, based on a rotating schedule

JOB RESPONSIBILITIES:

Customer Issue Resolution:

  • Aim to have first contact resolution

  • Manage and resolve technical and product support requests from customers efficiently and accurately

  • We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation

Customer Service Excellence:

  • Display professionalism and empathy during all interactions with end-users

  • Be a problem solver and solution champion for end-users

Data Entry and Tracking:

  • Log and document common user issues accurately within the ticketing system (Freshdesk)

  • Collaborate in writing Knowledge base articles based on customer interactions

Consult and Collaborate:

  • Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders

Benefits

  • Competitive compensation (contingent on experience)

  • Paid time off (based on sliding scale according to hire date and work hours)

  • Comprehensive benefits package (medical, vision, dental, life, disability)

  • 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)

  • On-site group fitness classes & relaxed work environment

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

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