Minneapolis Clinic of Neurology Ltd. Patient Care Coordinator in Coon Rapids, Minnesota
Title Patient Care Coordinator Category Medical Administrative Support Location Coon Rapids Full-Time/Part-Time Full-Time Shift Days Work schedule Req Number MED-20-00013 Open Date 10/9/2020 Description On behalf of MCN patients and providers, this position s primary responsibility is to coordinate the care of patients from check-in to check-out as outlined by provider instructions. Facilitates priority communications between patients and providers by processing messages that come in via phone, portal, web, chat and/or fax. Greets patients warmly, takes patient's picture, verifies demographics and insurance information, collecting copays as needed. Scans outside records the patient may bring to the visit. Following the visit, performs the check-out process including making appointments (diagnostic testing and follow up appointments) and coordinating provider orders as appropriate. Sends summary of care to outside providers. Assists patients with insurance forms for Botox. Monitors provider schedules to confirm all information is available for upcoming patient visits. Mitigates any issues to ensure smooth patient flows. Processes ClientTell messages and QueueDr changes. Position Requirements Education and Experience: High School graduate or GED equivalent. Medical Administrative degree helpful. At least one year of previous medical office experience, preferably in an outpatient clinic setting. Knowledge, Skills and Abilities: Ability to support multiple providers and priorities, meeting deadlines and troubleshooting/resolving issues as needed. Patient centered; strong customer service orientation. Excellent communication and interpersonal skills. Ability to be organized, work independently, exhibit mature judgment and make sound decisions. Accurate and precise reading and writing skills. Strong command of the English language; good spelling/grammar. Knowledge of medical terminology and ICD-10/CPT coding. Ability to handle confidential information with the utmost judgment and discretion. Proficiency with MS Office, including Word, Excel and Outlook. Proficiency with electronic health records. About the Organization Founded in 1955, the Minneapolis Clinic of Neurology is well known for the expertise we provide to patients who suffer from neurological diseases and disorders, including Multiple Sclerosis, Parkinson's, Alzheimer's, Epilepsy, ALS, sleep disorders, stroke, headache and neck pain, and many others. Comprised of approximately 70 healthcare providers, MCN employs over 230 people in five locations throughout the Twin Cities area. With lots of longevity, we are proud to say 40% of our physicians and staff has worked at the Clinic for 10 years or longer. Employees cite the "family friendly" environment and great benefits as reasons to work for the clinic. We provide a competitive salary and comprehensive benefits package that includes very generous retirement programs. EOE Statement The Minneapolis Clinic of Neurology, Ltd., does not discriminate in hiring or employment on the basis of race, color, creed, religion, marital status, familial status, disability, veteran status, genetic information, status with regard to public assistance, sexual orientation, national origin, age, sex, or any other protected-class status. This position is currently accepting applications. MCN is an Affirmative Action/Equal Opportunity Employer.