Student Veterans of America Jobs

What Will Your Job Look Like?

The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager would own the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers.

Local and overnight travel will be expected in this role

Must live in the state of Ohio

What Youll Do:

• Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education
• Utilize data to develop and deliver performance improvement plans (PIP)
• Coordinate and conduct monthly provider performance evaluations
• Conduct off boarding for providers not meeting standard expectations
• Serve as the first point of contact for all vendor service requests and escalations
• Own the day-to-day vendor interaction and satisfaction
• Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
• Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
• Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
• Demonstrate proficiency by providing effective consultation to TPs and guidance to internal team members
• Recognize opportunities to educate TPs contacts on MTM processes when necessary
• Build and sustain a strong working partnership with assigned transportation providers
• Assist with/participate/facilitate regular provider town hall meetings
• Handle inbound service requests and ensure that they are properly assigned or addressed
• Liaise with other internal departments as required to resolve vendors issues and questions
• Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
• Meet or exceed assigned KPIs and business objectives
• Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM

• Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

   

What Youll need:

• High School diploma or GED
• College Degree or equivalent work experience
• Minimum 2 years experience as an Account Manager or relevant related experience
• 1-2 years operational experience
• Must possess a valid drivers license

• Moderate skills in Microsoft Office

   

Even better if you have...

Experience in Project Management and/or Contract Negotiations is preferred

Experience in Cost Management is preferred

Demonstrate excellent time management skills

Knowledge of transportation logistics

Persuasive negotiator

Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy

Analytical in using data to