Job Information
American National Red Cross Real Estate Services Systems Administrator in Columbus, Ohio
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): * Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Escalating as appropriate. * Provide support for moderately complex issues as needed. * Provides support to document and track to resolution of any system malfunctions, issues, and downtime. * Prepares metrics, activity, and progress reports regarding projects, tasks, and operations. * Work collaborative cross functionally and across the Real Estate Services teams. * Provide CoStar Administration support as needed. * Provide CoStar user access, add vendor records, and respond to user inquiries. * Troubleshoot issues related to CoStar Real Estate Manager system. * Develops standard operating procedures and step-by-step guides. * Other duties as assigned. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 1: Analyze business and user needs to develop documentation of requirements and translate these into proper system requirement specifications. 2: Serve as a liaison between the business unit, the Information Technology Department and/or vendor(s). Provide user support relating to the utilization of the business application in day-to-day operations. Facilitate user training as required. 3: Ensure applications are optimized to support business objectives and processes. Participate in efforts related to implementations, releases and systems modifications. 4: Import and export data. Ensure high data integrity is maintained and reported. Analyze and validate data. Design and prepare customized reports, document report specifications and ensure standard reporting procedures are aligned with business reporting requirements. 5: Execute business application-related processes and transactions. 6: Develop and execute test procedures and cases. 7: Assist in the development of performance metrics and project reports. Scope: Individual contributor that works under limited supervision. Apply technical subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. This is a fully remote position working M-F 8 am -5 pm on EST. The salary range for this position is $60,000.00-$73