Job Information
Amazon Product Sustaining Engineering Manager, DCC Communities in Columbus, Ohio
Description
Amazon Web Services is seeking a Product Sustaining Engineering Manager for the Product Sustaining Engineering team. The Product Sustaining Engineering team is a part of a global engineering team responsible for the design and operation of products used within our rapidly expanding data center foot print. This position can be based out of Austin, TX, Herndon, VA or Columbus, OH and will be expected to work from office a minimum of 3 days per week.
The Product Sustaining Engineering team at Amazon collaborates with the Product Development team to gain a deep understanding of all facets of each product as they are being developed and tested then support the product through its operational life. You will have exposure to teams and leaders across the entire company. You will have a direct impact on our bottom line and the ability to improve things for our customers. You will be part of a growing, fast paced, and fun team. You will have ownership and responsibility for defining, developing and executing processes that deliver both savings and productivity for Amazon. Your work will trigger significant fleet operational improvements while actively collaborating with development teams and customers around the world.
Amazon offers a fast paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate.
If you are natural leader, smart and driven high performing team of engineers that enjoys working with complex problems we want you! At Amazon, you will be responsible for working on multi-million dollar designs and supporting our wide variety of customers. Great ideas are encouraged and supported. Ingenuity is the main mechanism which supports our focus on quality, speed, and cost.
At Amazon, team work is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work. As an Engineering Manager at Amazon, you will be working with other internal groups as well as external groups including engineering service providers, manufacturers, vendors, inspectors, third party testing labs and contractors.
Amazon has a global presence. Travel will be necessary but shouldn’t be more than 30%. International support will be part of the job, and some international travel may be necessary. Support could consist of leading international projects and could require developing engineering packages. An understanding of international electrical design requirements is helpful but not necessary.
Amazon has a global presence. Travel will be necessary, will be intermittent and should be expected to reach up to 25%. International support will be part of the job, and some international travel may be necessary. Your contribution could consist of leading international projects and could require developing engineering information packages.
Key job responsibilities
Key job responsibilities
• Work with product development teams to fully understand product design and specifications, and take over technical ownership and product engineering support once development is complete.
• Work with partner teams to continuously refine scope and engagement methods and opportunities and drive adoption of key initiatives across the organization.
• Define specifications for product inventory and install database, and systems that track failure metrics of products, including critical subcomponents.
• Review and approve product documentation prior to launch such as operations and maintenance (O&M manuals), startup procedures, return merchandise authorization (RMA process)
• Work in conjunction with cross functional teams to develop operations and maintenance processes such as method of procedure (MOPs), standard operating procedure (SOPs), break-fix and equipment removal instructions
• Work in conjunction with Reliability and Quality Engineering teams to define product performance metrics and develop product data dashboards that show product inventory and failure metrics
• Review statistical analysis of reliability data and provide engineering solution to recurring field issues
• Conduct failure analysis for products in AWS labs, drive actions for root cause analysis with the vendors and/or 3rd party, and approve corrective actions
• Support correction of errors (COEs) and Andons
• Solicit AWS Field Engineering and Operations teams' feedback for field issues and/or feature requests
• Drive iterative product designs, firmware (FW) revisions and process/documentation improvements
• Manage product document revisions (O&M manuals, startup procedures, schematics, bill of materials (BOM), RMA process, certifications)
• Work on concurrent projects in multiple geographical regions.
• Be a leader within the group as well as within internal and external teams that support the data center.
About the team
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating — that’s why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender
diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Columbus, OH, USA | Herndon, VA, USA
Basic Qualifications
• Bachelor’s degree or higher in engineering
• 5+ years of experience with product design, development, Certification or field support of power distribution equipment.
Preferred Qualifications
• Demonstrated leadership skills managing teams.
• Demonstrated ability to work cross functionally to improve products and/or processes.
• Knowledge of function and deployment of electrical infrastructure products in data center environment.
• Knowledge and able to interpret electric code NEC, NFPA, UL891, UL508, UL1066, UL1558, ANSI C37.
• Experience with protection and control schematics and manufacturing wiring drawings.
• Experience in Engineering design, manufacturing, Quality control or field issue resolution of electrical data center products.
• Knowledge of typical data center designs/architectures, and be following industry design trends.
• Demonstrated ability to perform complex business case analysis to justify technical decisions and present the justification to management in a high-level review.
• Possess leadership and problem-solving skills, be a motivated, highly dependable individual.
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.