Job Information
Randstad US customer support/account rep - sr in columbus, Ohio
customer support/account rep - sr.
columbus , ohio
posted april 12, 2024
job details
summary
$19.16 - $19.17 per hour
temporary
bachelor degree
category management occupations
referenceAB_4512574
job details
Our client, a global leader in wealth and invesments, has a need for Call Center Support Reps. If you are looking for an opportunity to work with a well know pretigious firm, please to this role. Must be flexible to woek a 40 hour work week between the hours of Mon-Sun from 6AM-10PM. This role is also hybrid.
salary: $19.16 - $19.17 per hour
shift: First
work hours: 6 AM - 10 PM
education: Bachelors
Responsibilities
Schedule: Sun-Sat 6am to 10pm (will work 5 days for an 8-hr shift each day); Candidates must be flexible to work during this time frame.
REMOTE/HYBRID Schedules:
Most candidates will work remote during training (3 weeks) and then will transition into a hybrid schedule.
3 days in Office and 2 days work from home.
Work From Home Requirements:
Functioning computer (laptop or desktop – MAC or PC)
Reliable high speed internet (MUST be able to plug into the ethernet. No direct WIFI)
Quiet workspace and a phone line
When you work onsite you will have equipment provided on the client site.
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Skills
Customer support
Excel
Word
Call Center Support
Telephone Etiquette
Adapting to Change
Customer Service
Customer Relationship Management
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
AB
akshara bolle
+1 555 555 5555 (tel:+1 555 555 5555)
akshara.bolle@randstadusa.com