Job Information
TEKsystems Customer Experience Associate (South Carolina) in Columbia, South Carolina
Are you a friendly office worker? We’re looking for customer advocates able to help a healthcare company thrive! Especially someone in their
data entry, customer support department!
Preferred: Call Center, Office Environment, Customer Service, Customer Support
Are you comfortable taking back-to-back phone calls and email deadlines?! We want you!
Job Description:
· Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
· Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. If you can fulfill those duties, I’d want to interview with you!
Additional Qualifying Skills:
Customer service, Customer support, Call center, Typing, Service, Customer service oriented, Customer service skills, inbound call center, Inbound call, data entry, health care, insurance, email, computer skills, Microsoft office
Top Skills Details:
Customer service, Customer support, Call center, customer service call center, typing service, customer service oriented, customer service skills, inbound call center.
Additional Skills & Qualifications:
Excellent verbal and written communication skills. Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment skills.
Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
Preferred work experience: 1+ years of customer service or call center experience
Required Software and Tools: Basic computer operating skills. Standard office equipment.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Please APPLY & I will email/call you if you are a good fit.
Degree: High School Diploma or higher
Experience Level:
Entry Level
#TEKsystems #OwnChange #CSR
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.